Sr. Manager - Legal Operations

Job Description

Location: Mohali, Punjab Department: Operations / Delivery Experience: 15 years in legal services, with at least 10+ years in an LPO or corporate legal environment Type: Full-time Role Overview This role plays a pivotal role in leading delivery teams, ensuring high-quality execution of client projects, maintaining compliance with global legal standards, and nurturing client relationships. This role demands a strong foundation in legal concepts, managerial skills, attention to detail, and a service-driven mindset to meet the evolving demands of international legal clients. Key Responsibilities Delivery and Project Management: Manage and supervise the end-to-end delivery of legal support services across verticals such as: Litigation Support Services preferably in US litigation with focus on personal injury, employment law and Lemon law Contract Lifecycle Management (CLM) Document Review (Litigation, Regulatory, Internal Investigations) Legal Research and Drafting Compliance and Risk Advisory Entity Management and Corporate Governance To maintain quality deliverables by ensuring accuracy, completeness, and adherence to client expectations and legal standards. Develop project plans, allocate resources, and monitor progress to ensure timely and cost-effective delivery. Address and resolve delivery-related issues and client escalations in a proactive manner. Client Relationship Management Serve as a key point of contact for assigned clients; maintain regular communication to understand evolving needs, provide updates, and ensure alignment Participate in client calls, review meetings, and feedback sessions Support client on boarding, process transition, and documentation activities People And Performance Management Lead, mentor, and coach a team of legal analysts, associates, and senior associates Monitor team performance, identify training needs, and implement performance improvement strategies Conduct regular knowledge-sharing sessions, upskilling initiatives, and career development support for team members Quality, Compliance & Reporting Ensure adherence to internal SOPs, SLAs, legal best practices, and data confidentiality protocols Implement robust quality control mechanisms and conduct regular audits of work outputs Generate and present project dashboards, status reports, and operational metrics to internal and external stakeholders Operational And Strategic Initiatives Assist the AVP/Delivery Head in strategic planning, process optimization, and resource management Collaborate with business development teams on proposals, RFPs, client presentations, and proof-of-concept projects Support the implementation of legal tech tools and process automation initiatives Qualifications & Experience Educational Background: LL.B. (mandatory) from a recognized law school; LL.M in Business laws preferred Experience: 15 years in legal services with 10+ years in a supervisory or client-facing role in an LPO or corporate legal setup Exposure to U.S., U.K., or other common law jurisdictions is highly desirable. Demonstrated expertise in contract analysis, litigation support, and legal compliance domains Key Skills & Competencies Excellent legal drafting, analytical, and interpretation skills Strong command of legal research databases (e.g., Westlaw, LexisNexis) Familiarity with contract management platforms (e.g., Icertis, ContractWorks, DocuSign CLM), review tools (e.g., Relativity, Everlaw) and case management softwares like ActionStep, Clio, Practice Panther etc., Exceptional written and verbal communication and ability to interact with global clients Proven ability to lead teams, manage multiple priorities, and work under pressure. High standards of professional ethics, confidentiality, and integrity