Specialist, Guest Services (PT)

Specialist, Guest Services (Part-Time)

NATIONAL UNDERGROUND RAILROAD FREEDOM CENTER

Position Overview:

Part-Time

Non-Exempt

$15.00/hour

On-site

The Specialist, Guest Services (PT) works at the NATIONAL UNDERGROUND RAILROAD FREEDOM CENTER museum and at off-site events as a cashier, greeter, and ticket taker. The Specialist is responsible for providing excellent guest service and accurate information to guests, Members and others who visit the NATIONAL UNDERGROUND RAILROAD FREEDOM CENTER. The Specialist uses the POS and scheduling systems to sell tickets and memberships and to secure group reservations and special programs as well as retail POS systems.

Position Summary:

The National Underground Railroad Freedom Center seeks a friendly, welcoming, detail-oriented Part-Time Specialist, Guest Services. This position is responsible for ticket sales, meeting membership goals, retail sales, and providing a memorable experience for all visitors. This position works closely with the public to identify and anticipate their needs and assist with comments and questions, both in-person and other the phone.

Responsibilities

• Operate the POS system for ticket sales, membership sales, group check-in, program sales and ECV and wheelchair rentals, as well as retail sales in the Freedom Store.
• Proactively sell memberships to guests and work with goals
• Check in groups and provide museum orientations
• Operate a multi-line phone system
• Communicates with all visitors in a professional and empathetic manner both over the phone and in-person
• Intuitively respond to guest inquiries and issues
• Perform museum opening and closing procedures
• Ability to discuss sensitive topics
• Maintain a clean work environment
• Partner with other departments to work on projects
• Maintain working knowledge of museum exhibitions - current and upcoming
• Maintain integrity and accountability as well as high standards of safety and security
• Adhere to NURFC mission and EPIC Standards and Behaviors
• Recognize opportunities of growth and address challenges
• This position does require weekends and holiday availability
  
  
  

Education and Experience

• College graduate or high school graduate with equivalent experience required. History, Arts, and Communication degrees/background a plus
• Previous customer service experience required
• Experience with Microsoft Office required
• Knowledge, Skills and Abilities
• Excellent customer service and interpersonal skills including conflict-resolution; an outgoing, friendly personality
• Comfortable interfacing with a diverse pool of visitors
• Ability to follow direction, remain flexible, maintain composure and communicate professionally in a fast paced environment
• Self-motivation and initiative; ability to work both independently and as a team member
• Ability to complete multiple tasks in an energetic environment and work well under pressure with periodic heavy workloads, constant demands and frequent interruptions
• Eagerness to learn and self-educate on museum topics
• Must be able to work a flexible schedule including events, weekends and holidays
  
  
  

What We Offer:

• Part-time, hourly position with benefits
• Flexible schedule (includes some evenings, weekends, and holidays)
• Opportunity to make real social impact through the arts
• Collaborative, mission-driven work environment
  
  
  

Physical Requirements:

While performing the duties of this job, the employee must regularly sit, stand, walk, talk, and hear; to use arms, hands, and fingers to handle or reach. The employee often must stand and walk. The employee must occasionally climb, balance, stoop, kneel, crouch, crawl, and climb stairs throughout the day. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. National Underground Railroad Freedom Center values diversity and inclusivity and is an Equal Opportunity Employer.

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Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our organizations, community, and employees. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.

National Underground Railroad Freedom Center is an equal opportunity employer and does not discriminate against any person or group based on age, color, disability, gender, pregnancy, national origin, race, religion, sexual orientation, veteran status, or genetic information. Our organization is building a culturally diverse staff committed to working in a multicultural environment and encourages applications from minorities and women.

Ready to use the power of arts to drive social change? Join us in creating meaningful experiences that inspire action.

Apply today and help us create a collaborative, diverse, inclusive, and equitable space where creativity and learning flourish. Apply at freedomcenter.org/jobs or send resume to [email protected]

Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to background check. This includes a criminal background check and verification of professional references, and other checks depending on the role.