Specialist - Digital Content

Company Profile

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Job Description

Internal Communications

• Lead the planning, development and execution of internal communications initiatives aligned to organizational priorities, leadership messaging, and employee engagement programs
• Own content creation and editorial direction for internal platforms including the intranet, newsletters, leadership communications, and campaign-based communications.
• Manage the annual communications calendar, ensuring content is planned, balanced, and delivered on time in collaboration with HR and business stakeholders.
• Act as the primary owner of the company intranet, responsible for content governance, relevance, structure, and quality.
• Conceptualize, write, edit, and publish regular intranet content.
• Drive continuous improvement of intranet storytelling, discoverability, and engagement.
  
  

External Communications

Enhance Lennox India's external communication strategy by collaborating with both global and regional teams to oversee media relations, corporate announcements, and leadership visibility, ensuring alignment with global narratives and governance standards.

Social Media Content & Brand Voice

• Own content strategy and execution for social media channels, ensuring alignment with brand voice, culture, and employer branding goals.
• Plan, write, edit, and review social media content calendars, campaigns, and key announcements.
• Collaborate with design and marketing teams to deliver high-quality, on-brand social media content.
• Monitor content performance and engagement trends to continuously refine messaging and formats
  
  

Employer Branding & Culture Storytelling

• Partner with Talent Acquisition and HR teams to develop compelling employer branding content across social media, careers pages, and internal platforms.
• Translate employee experiences, values, and culture into authentic, story-driven content.
  
  

Mentorship & Team Enablement

• Mentor and guide a junior team of communications and content professionals, providing direction on writing quality and storytelling.
• Review and provide constructive feedback on drafts, campaigns, and content ideas to raise overall quality standards.
• Establish content guidelines, templates, and best practices to support consistent execution across the team.
  
  

Stakeholder & Cross-Functional Collaboration

• Act as a trusted content partner to HR, leadership, business partners, and global/local stakeholders.
• Ensure messages are consistent across internal, external, and social channels while tailoring for different audiences.
  
  

Brand & Reputation Building

• Drive participation in aspirational awards and recognition platforms to strengthen the Lennox India brand.
• Support the development of communication assets such as corporate presentations, videos, posters, and digital campaigns, ensuring brand consistency.
  
  

Qualifications

• Requires a bachelor's degree or an equivalent combination of education and experience.
• Requires at least 5 - 8 years related experience.
• Requires full expertise in the best practices of marketing communications design.
• Must be expert in coordinating with internal and external resources in order to deliver a quality marketing product.
• Able to take information from multiple sources and synthesize that information into manageable content for users.
• Ensures complex information is understandable.
• Must have excellent written and verbal communication skills.