Specialist - Customer Service, Front Office
India, Maharashtra, Navi Mumbai
2 weeks ago
Applicants: 0
1 month left to apply
Job Description
Job Description
Job Purpose:
To act as the customer-facing Front Office owner for assigned Global OEMs and key distributors, ensuring smooth Order-to-Cash coordination, high-quality customer experience, and effective issue resolution through strong collaboration across supply chain, sales, finance, and support teams.
Key Roles & Responsibilities:
- Act as the single point of contact for customers across the Order-to-Cash process
- Coordinate end-to-end order execution with the Customer Service Support Office
- Manage customer communication, order status updates, delivery commitments, and service queries
- Handle customer complaints in a structured and solution-oriented manner
- Coordinate with Supply Planning, Logistics, Warehousing, Control Tower, Sales, Finance, and Support Office
Education & professional experience
- Any Graduate
- 3 – 5 Years of Experience
Skill Sets
- Need hands on experience with SAP & ERP
- Service Cloud (Salesforce experience is an added advantage) or any CRM tool related to customer relationship management
- Experience of supply planning and customer service
- Stakeholder Management
Required Skills
Additional Information
- Company Name
- Henkel
- Industry
- Manufacturing
- Department
- N/A
- Role Category
- Supply Chain
- Job Role
- Mid-Senior level
- Education
- No Restriction
- Job Types
- On-site
- Employment Types
- Full-Time
- Gender
- No Restriction
- Notice Period
- Immediate Joiner
- Offered Salary
- INR 3 - 4 LPA
- Year of Experience
- 1 - Any Yrs
- Job Posted On
- 2 weeks ago
- Application Ends
- 1 month left to apply
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