Solutions Engineer

We’re building the AI-driven future of customer success, from retention to growth!

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.

About This Role

We’re looking for a full-time Solutions Engineer to join our Sales team reporting to the This role is a hybrid role based out of our Hyderabad location.

In this role, you’ll play a key role in enabling the Solution Consulting and Sales teams by building and maintaining demo and proof-of-concept environments that showcase Gainsight’s product capabilities to potential customers. This is a great opportunity for someone who thrives in a fast-paced, collaborative environment and enjoys working cross-functionally with teams like Product, Engineering, and Support. The ideal candidate brings strong skills in Gainsight configuration and administration, data analysis, and solution design, with the ability to translate business needs into impactful technical solutions.

What You'll Do

• Responsible for building Demo and POC environments for the field-based Solution Consulting & Sales teams that are then delivered to potential customers
• Act as an internal Gainsight Admin of Solutions Engineering Operations POD for the Gainsight product suite i.e. CS, PX, CC, SJ and ST demo environments
• Configuring and maintaining internal and cross functional master demo environments with new releases and up-to-date features
• Collaborate with Product, Engineering, and Support teams to get the new updates incorporated into demos
• Analyze the data and design the solution to align with business needs and use cases
• Configure the Gainsight platform to align with the unique needs and technical requirements of potential customers
• Utilize your technical knowledge, skills and abilities to customize demos and build out-of-box integrations to drive the technical sales to success and show the clear value proposition
  
  

This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.

What We're Looking For

• Hands-on experience of 1.6 - 3 years in Solutions Engineering or Professional Services related is required, SaaS experience is preferred
• Hands-on experience of 1.6 - 3 years of CRM, databases, data integration processes. Salesforce, Hubspot, Zendesk, and various SaaS platforms are considered relevant
• Solid technical skills and aptitude are required - JavaScript, HTML, CSS, SQL
• Solid Microsoft Office skills i.e. Excel, Powerpoint, and Word
• Executive presence and confidence in communicating with technical, business, and senior leader stakeholders
• Experience in working with complex, multi-divisional, multi-geographical customers
• Capability to be dynamic and adapt quickly in a fast-paced environment
• Passion to be an expert on the product and for being part of a fast growing company
• Strong communication, presentation, consultative skills
• Gainsight experience/certification is a plus
• B.E./B.Tech degree or equivalent
  
  

Why You’ll Love It Here

Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:

Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.

• We offer a comprehensive benefits package including full health coverage (including OPD), wellness and mental health resources, flexible remote work options, and childcare assistance. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
  
  

Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.

Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.

Our Parody Videos: No explanation needed. Just watch them here!

If this sounds like the right role for you, we’d love to hear from you.

Additional Information

We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.

If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact [email protected].

If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.