Software Engineer

Job Description

Core Responsibilities ? Review, suggest and implement enhancements/Bug fixes to the ServiceNow platform. ? Work closely with other IT teams to help implement integrations from other platforms (like Monitoring tools: Nagios, Prometheus, Sematext, Dynatrace etc., ) into the ServiceNow ecosystem. ? Attend important business meetings to gather information around projects pertaining to ServiceNow. ? Help to maintain and improve the CMDB by collaborating with key stakeholders to ensure the correct data is being maintained. ? Help to manage the platform to ensure a reliable seamless user experience. ? Develop and maintain service catalogue items by collaborating with key stakeholders across the business. ? Support the banks audit requirements around the ServiceNow platform by helping to provide reports and audits as required. ? Support audit requirements and compliance to standards ? Should have knowledge on creating customized Dashboards & Reports ? Automation using ServiceNow (like Major Incident Management, Incident Reduction, Problem Management etc.,) , if any ? Should be able to drive Service Improvement Plan?s in optimizing ServiceNow platform on their own ? Maintain the company?s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations. 5. Experience Requirements Essential: ? 2 to 3 years previous experience in ServiceNow development OR Technical work on ServiceNow design and implementation is essential ? 2 to 3 years previous experience in ServiceNow administration is essential ? 4 to 6 years previous experience in delivering ServiceNow projects (new modules, improvements, enhancements etc.) is essential ? 4 to 6 years previous experience or equivalent qualification in Service Now ITSM & ITOM is essential ? 8 to 10 years overall experience in IT is essential Desirable ? 3 to 5 years? experience in orchestration, service mapping is desirable 6. Knowledge Requirements Essential ? Very good knowledge of Incident Management, Request Fulfilment, Change Management, Problem Management processes ? Very good knowledge of ITSM and ITOM practices is essential ? Detailed knowledge of the ITIL/ITSM Best practices is essential Desirable ? Good understanding of CSDM is desirable ? Good knowledge of the ISO 20K, 27K, 9K is desirable ? Basic knowledge of IT Infrastructure technologies used in a banking domain in desirable 7. Skill and Competency Requirements Essential ? Strong written and oral communication skills are essential ? Strong stakeholder management skills are essential ? Excellent skills in documentation, strong problem solving, analytical and time management are essential ? Have the ability to propose alternative solutions to a problem whilst working collaboratively with other team members. Desirable ? Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint). ? Exceptional attention to detail, accuracy, organisational, interpersonal, and teamwork skills 8. Required Qualifications/Certifications Essential ? GSCE/GCE qualifications in both Maths and English are essential ? Bachelor?s Degree qualification is essential ? ITIL V3/V4 certification is essential Desirable ? Any other ServiceNow qualification or certifications is beneficial or desirabl