Software Engineer, Customer Service Digital

Job Description

Meet Our Team

Pega Customer Service is the premier customer service application that predicts and manages today’s customer journey on a global scale. The team comprises of talented engineers who focuses on the innovation, development, and delivery of the product. You will be part of the team which works with a sense of urgency and collaboration across board to build the product with cutting edge technology for today and tomorrow’s world

Picture Yourself At Pega

The software engineer is a member of the CRM organization. This person contributes to bookings growth and customer success through participation in CRM business teams as a software developer. This person builds business processes, framework features and supporting functions based upon identified business requirements and use cases. The person functions in Scrum teams with other professionals focused on building, maintaining, and supporting solutions frameworks for the CRM industry. Pega is changing the way the world builds software, and our goal is to be the no. 1 CRM SaaS company in the world. In this role, you'll help us design, develop, implement new enhancements for the applications.

What You'll Do At Pega

• Develop world’s best CRM applications.
• Adhere to Pega development Best Practices
• Work as part of a collaborative Agile team working in a SCRUM model surrounded by fun loving talented engineers.
• Technologies you will work on – Pega, Java, REST Services, REACT, Postgres, Oracle, DB2, Tomcat.
• Take ownership of the components/tasks and make sure they are delivered with great quality
• Exhibit thought leadership and ready to suggest product and process improvements
• Resolve customer issues either by providing technical guidance or issue formal fixes
  
  

• 2+ years of software development experience by using Core java and UI technologies (JS and React)
• Prominent development experience in Java, PRPC, React js, advanced Java Script (concepts such as object-oriented java script, namespace, prototyping in java script), CSS, HTML experience is highly desired.
• Bachelor’s degree in engineering or similar field
• Very good presentation and communication skills
• Excellent problem-solving skills
• Passionate about learning new technologies and constant desire for innovation
• Should be able to take ownership of the deliverables assigned and would be able to deliver with no or minimal guidance.
• Partner with internal clients, like Product Managers, to deliver World-class software
• Would be an advantage to have PRPC skills.
  
  

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company