Software Engineer

This position will be dedicated to supporting AV integration with the Symphony platform. This position is also responsible for supporting the development of advanced software for Enterprise Accounts that requires global deployment of AV control systems.

Job Summary

The ideal candidate will be responsible for designing, developing, and implementing ServiceNow solutions that meet our business needs. This role requires a deep understanding of ServiceNow platform capabilities, best practices, and the ability to lead complex projects from conception to completion.

Essential Duties And Responsibilities

• Collaborate with business stakeholders to gather and analyze requirements for ServiceNow implementation.
• Solution Architecture: Design and architect ServiceNow solutions that align with business requirements and industry best practices.
• Development: Develop and customize ServiceNow applications and modules, including Incident, Problem, Change, Service Catalog, and CMDB.
• Integration Hub: Utilize Integration Hub to connect ServiceNow with external systems and automate workflows.
• Flow Designer: Create and manage complex workflows using Flow Designer to streamline business processes.
• Project Leadership: Lead and manage ServiceNow projects, ensuring timely delivery and adherence to quality standards.
• Stakeholder Collaboration: Work closely with business stakeholders, IT teams, and other developers to gather requirements and translate them into technical solutions.
• Best Practices: Implement and promote best practices for ServiceNow development, including coding standards, security, and performance optimization.
• Documentation: Maintain comprehensive documentation of solutions, configurations, and customizations.
• Training and Support: Provide training and support to end-users and other team members on ServiceNow functionalities and best practices.
• Maintain documentation of system configurations and customizations
• Monitor system performance, identify bottlenecks, and implement optimizations.
• Keep up to date with latest ServiceNow, functionalities, and industry trends.
• Other duties assigned as needed.
  
  

Skills And Abilities

• Experience: Minimum of 5 years of experience as a ServiceNow Developer, with at least 2 years in a Solution Architect role.
• Technical Skills: Proficiency in ServiceNow development, including scripting (JavaScript, Glide API), UI policies, business rules, and client scripts.
• Integration Hub: Strong experience with Integration Hub, including designing and implementing integrations with external systems.
• Flow Designer: Expertise in creating and managing workflows using Flow Designer.
• Certifications: ServiceNow Certified Application Developer, ServiceNow Certified Implementation Specialist, or similar certifications are preferred.
• Problem-Solving: Excellent problem-solving skills and the ability to troubleshoot complex issues.
• Communication: Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Agile Methodologies: Experience working in Agile development environments.
• ITIL Knowledge: Understanding of ITIL processes and best practices.
• Cloud Platforms: Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
  
  

Education And/or Experience

• Bachelor's degree in Computer Science, Information Technology, or related field
• Minimum of 3 years of hands-on experience with ServiceNow development and customization
  
  

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers).

Physical Requirements

• The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
• This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment
  
  

Direct Reports

• This position does not have any direct reports
  
  

Work Hours

AVI-SPL reserves the right to alter work hours and work location as deems necessary

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state or local law