?Software Engineer - Application Support Analyst - L1 & L1.5?

Job Description

Position Description Company Profile: At CGI, we?re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we?re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com. This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please. Job Title: ?Software Engineer - Application Support Analyst - L1 & L1.5? Position: Software Engineer Experience: 2-5 Years Category: IT Software Main location: Pune Position ID: J1125-0787 Employment Type: Full Time Project context We are seeking a six month to 2 years? experience SAP functional technician that will be responsible for the day-to-day management, monitoring, and support of SAP users. This role focuses on incident management, troubleshooting, monitoring, escalation and performing non-regression test. Objectives of this role Provide level 1 support in the areas of SAP with basic knowledge of transaction codes Provide technical support, training and troubleshooting to end-users for SAP. Should be able to monitor the SAP jobs in SM35, SM35 and Idoc processing etc Basic bug fix and troubleshooting of failed jobs Re-run of the jobs which are ended up in error Collaborate with clients to make them understand of SM and level 1 activities Perform Non regression testing during the monthly releases. Education and experience Bachelor?s degree in computer science, Information Technology or a related field. 0.5 -2 years of experience in supporting SAP functional areas. Functional Knowledge of SAP FICO/MM/SD/PP/QM/EHS/LE/PM and other major modules. Interface knowledge with SAP and Non-SAP systems. ITIL certification Skills and behavioural competencies Relevant certifications like SAP Certified Technology Associate and SAP Certified Development Associate. Aware of the latest SAP technologies, tools, and best practices Excellent communication and interpersonal skills. Ability to work individually and collaborate with a team. ITSM - Incident, Problem, Change Management What?s in it for the candidate Be part of and contribute to a once-in-a-lifetime change journey Willing to be part of a team that is going to tackle big bets Have a fun and work at a high pace Be part of a forward-thinking company committed to innovation and excellence. Work in a collaborative and inclusive environment that values diverse perspectives. Contribute to actions that have a meaningful impact on advancing humanity. Expected skills Skills Skill level Regression Testing Confirmed Application Support Confirmed ITIL Confirmed SAP Confirmed Change Management Confirmed Incident Management Confirmed Note: This job description is a general outline of the responsibilities and qualifications typically associated with the Virtualization Specialist role. Actual duties and qualifications may vary based on the specific needs of the organization. CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs. Your future duties and responsibilities Required Qualifications To Be Successful In This Role Together, as owners, let?s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you?ll reach your full potential because? You are invited to be an owner from day 1 as we work together to bring our Dream to life. That?s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company?s strategy and direction. Your work creates value. You?ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You?ll shape your career by joining a company built to grow and last. You?ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team?one of the largest IT and business consulting services firms in the world.