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NTT DATA North America Logo

Software Development Senior Analyst

Actively Reviewing the Applications

NTT DATA North America

India, Tamil Nadu, Chennai Full-Time INR 3–5 LPA
Posted 2 months ago • Apply by May 30, 2026

Job Description

Roles & Responsibilities

Production Support

  • Provide L2/L3 production support for a .NET MVC–based workflow application
  • Handle incidents, service requests, and problem tickets using the SNI ticketing tool
  • Monitor, analyze, and resolve application issues related to RPA bot–processed transactions
  • Support manual intervention workflows for pending or failed transactions
  • Perform root cause analysis (RCA) and implement permanent fixes
  • Ensure adherence to SLAs and proper ticket documentation in SNI
  • Support critical finance timelines including quarter-end and year-end close

Change & Enhancement Support

  • Analyze and implement change requests for workflow logic, UI, and APIs
  • Modify or enhance existing .NET MVC components based on business requirements
  • Support configuration and code changes related to RPA integration
  • Coordinate with RPA teams, finance users, QA, and business stakeholders
  • Support deployments, hotfixes, and post-release validation

Experience

  • 4+ years of experience in .NET application development and/or production support
  • 2+ years of hands-on experience with Entity Framework
  • Proven experience supporting workflow or transaction-processing applications

Technical Skills

  • Strong experience in .NET and ASP.NET MVC
  • Hands-on experience with ASP.NET Web API
  • Strong SQL Server skills (queries, joins, data validation, troubleshooting)
  • Solid experience with JavaScript and jQuery (minimum 4 years)
  • Experience with Dapper ORM
  • Experience with Entity Framework (Code First / Database First)
  • Understanding of RPA-integrated applications and workflow systems

Soft Skills

  • Strong analytical and troubleshooting skills
  • Good communication skills for interaction with business and support teams
  • Ability to work independently in a production support environment
  • Willingness to support on-call rotations and critical support windows
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