Snapmint - IT Support Executive

Job Description

Job Summary

We are looking for a proactive and detail-oriented IT professional to manage IT asset inventory and provide desktop support across the organization. The ideal candidate will ensure smooth functioning of end-user systems, enforce IT compliance, manage MDM and antivirus systems, and maintain accurate records of all IT assets.

Key Responsibilities

• IT Asset & Inventory Management :
• Maintain and update IT asset inventory (laptops, desktops, network devices, software licenses, and peripherals).
• Track the entire asset lifecycle - procurement, allocation, movement, maintenance, and decommissioning.
• Coordinate with procurement and finance teams for asset tagging, disposal, and audits.
• Conduct regular physical verification and reconciliation of IT assets.
• Prepare and share periodic inventory and compliance reports.
• Device Management & Security :
• Manage and monitor all devices using MDM (Mobile Device Management) solutions.
• Deploy and enforce security policies, software updates, and compliance checks through MDM.
• Administer and monitor antivirus solutions, ensuring all endpoints are updated and secure.
• Assist in vulnerability management, patch compliance, and endpoint protection audits.
• VPN Management, Sophos Firewall basic understanding(Good to have)
• Desktop Support & Troubleshooting :
• Provide Level 1 and Level 2 desktop support to end-users (Windows, macOS, and basic Linux systems).
• Perform installation, configuration, and upgrades of OS, software, and drivers.
• Troubleshoot hardware, network, and software-related issues promptly.
• Support users in resolving common IT issues (printer, email, VPN, connectivity, etc.).
• Escalate critical incidents to relevant teams and follow up until resolution.
• Compliance & Documentation :
• Ensure compliance with IT security, data protection, and audit requirements.
• Maintain documentation for all IT assets, user devices, and software installations.
• Support IT policy implementation and adherence across teams.
• Participate in internal and external IT audits.
  
  

• Bachelors degree in Computer Science, Information Technology, or a related field.
• 2-4 years of experience in IT support and asset management.
• Good understanding of MDM tools, antivirus solutions, and IT compliance frameworks.
• Hands-on experience with Windows, Linux, macOS, and common business applications.
• Strong troubleshooting, analytical, and communication skills.
• Ability to work independently and manage multiple priorities.
  
  

• Experience with ticketing systems (e.g., Jira, Freshservice, or ServiceNow).
• Familiarity with Active Directory and user management.
• Basic understanding of networking (LAN/Wi-Fi, IP configuration, VPN).
• Knowledge of ITIL processes (Incident, Change, and Asset Management).