SME- HR Systems Transformation

Purpose of the Job:

To define and transform people processes across Employee lifecycle applications leading to a delightful and engaging user experience, thereby enhancing productivity of all stakeholders. This role will include aspects such as: Design thinking, Re-engineering people processes, bringing in technology solutions and automation.

What will you do?

Define and design user journeys:

• Collaborating with business owners to define process future state and excellence
• Work with COEs and HRBPs:
• Enhance User journeys for all stakeholders
• Review existing processes and fine-tune them in line with user journey expectations and best practices
• Define the business case / benefits for transformation
• Work with Engineering squad to define process execution methodology for each step and stakeholder by leveraging technology
• Understand manual interventions in current processes work towards defining clear roadmap of technology intervention to digitize these processes
• Lead the definition/documentation of the to-be processes, tool requirements, data changes, business rules, metrics, and training enablement

Deliver exceptional user journey by leveraging technology within timelines and budget:

• Direct each initiative through the full life-cycle, to include: Design, Build, Testing, Training, Deployment, Cutover, Issue Resolution, Risk Mitigation, through to project closure.
• 'Works with IT team to draw out the project plan and product road map
• Work with COE teams / HRBPs / IT team and Vendors to define the product specifications
• Project manages the product development journey and ensures completion within timelines and budget
• Works with COE teams / HRBPs to have test cases in place for testing during UAT stage
• Undertakes UAT and ensures product readiness for SIT before product feature go-live
• Enables self-service on all aspects of the process that have in-built notifications and reminders to reduce follow-up time of key resources
• Work with Analytics team to ensures proper dashboards are in place to understand user adoption rate, problem areas and highlights

Use innovative ways to drive adoption and usage:

• Work with Business and COE teams for change management, awareness and adoption
• Prepare training content and ensure effective delivery to the users

Review and track usage, compliance to process and seek feedback for process re-engineering:

• Ensures compliance adherence by various users and reviews deviations for corrections either in user journey or user mindset
• Review & track the implemented user journey for delightful experience
• Review against the business case and productivity improvements
• Undertakes programs to gather feedback from end users on their experiences

Skills Required:

• Strong design thinking
• Superior Project management
• Cross functional collaboration
• Change Management
• High Learning agility
• Excellent attention to detail
• Strong conflict management skills.
• Strong interpersonal and negotiation skills.
• Excellent verbal and written communication skills.
• Trust Building & Develop strong Stakeholders relationships
• Excellent analytical and problem-solving skills
• Ability to understand Business/Functional nuances

Qualification & Experience:

• 4-9 Years of relevant experience
• MBA Full-time