Services Delivery Manager

Job Description

Snowflake is about empowering enterprises to achieve their full potential ? and people too. With a culture that?s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology ? and careers ? to the next level. Build the future of the AI Data Cloud. Join the Snowflake team. As a Services Delivery Manager, you are engaged at the account level in providing visibility, service reviews, and reporting through all phases of the implementation lifecycle. You will work hand-in-hand with senior stakeholders on opportunities to improve our service and delivery. You will work across customer organizations and multiple Snowflake teams to ensure customers? applications are well-designed and scale to the needs of their business. Success is defined by the SDM's ability to develop a quality service strategy per customer, capture and report on key metrics, identify upsell opportunities, and quickly become the client?s trusted advisor. AS A SERVICES DELIVERY MANAGER, YOU WILL: Own, manage, and communicate the operational relationship with assigned clients. Effectively transition new clients from the Services sales process to project delivery. Manage key client projects by leading internal and client meetings, communicating status, and ensuring rigorous follow-up on issues, risks, and project goals. Manage all client and project documentation, including communications and required meeting follow-ups. Capture, track, and report on key service delivery metrics (e.g., infrastructure performance, service requests). Prepare and present regular service reports to clients. Create, implement, and track customer relationship roadmaps. Help create and execute the overall vision for service delivery and client satisfaction. Determine and drive areas for process improvements within both the client and Snowflake. Work with key stakeholders to implement and document decisions and plans. OUR IDEAL SERVICES DELIVERY MANAGER WILL HAVE: 8+ years of experience in a Services Delivery role (or similar capacity) dealing with complex, technical implementation projects. Strong planning and organizational skills, with a proven ability to execute and oversee the delivery of multiple parallel projects while maintaining high standards. Excellent communication and client-facing skills. A strategic mindset with a focus on operational rigor, execution, and attention to detail. Expertise in monitoring and improving service delivery processes and performance metrics. Direct experience in the Data Warehousing, Business Intelligence, and/or Cloud field. Proven ability to communicate and translate technical concepts effectively across multiple groups (e.g., design, engineering, marketing, and business development). Should have participated in the sales cycle. Strong consulting skills with the ability to align stakeholders, present a point-of-view, and handle difficult client situations when required. BONUS POINTS: Experience in a client support and advisory technical role (Solution Architect, System Administrator, Technical Account Manager, or equivalent). WHY JOIN OUR PROFESSIONAL SERVICES TEAM: Unique opportunity to work on a truly disruptive software product. Get unique, hands-on experience with bleeding-edge data warehouse technology. Develop, lead, and execute an industry-changing initiative. Learn from the best! Join a dedicated, experienced team of professionals. Snowflake is growing fast, and we?re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? Snowflake is growing fast, and we?re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com