Servicenow-Servicenow Business Analyst-Senior

Job Description

At EY, we?re all in to shape your future with confidence. We?ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Functional Consultant / Business Analyst Functional Consultant / BA is responsible for leading / driving end to end requirements management process in a ServiceNow implementation project. The role is required to have deep knowledge / experience on the ServiceNow platform and end to end functionality of one or more ServiceNow modules. This person should be a strong communicator, organiser and have excellent people and customer service skills balanced with technical skills. Key Deliverables: Organise and drive requirements gathering workshops. Responsible for capturing, analysis and documentation of business and functional requirements Create a close connect with the client business teams Ability to translate business and functional requirements into technical requirements to aid development team Understand and document As-Is business processes. Gather, analyse and contribute to design and reengineering of business processes Coordinate with both client & development team to make sure requirements are clarified and signed off. Coordinate and support UAT Develop or contribute to development of job aids and training courses Desired Experience: Bachelor?s degree in job relevant field required Minimum 4-6 years of job-related experience required (prior IT project management experience in planning and implementing enterprise level systems, highly preferred) Experience in HRSD/GRC/ITOM/SecOps/CSM required Nice to have knowledge on Pre-Sales activity Experience in IT Service Management processes and tools required Experience in requirement analysis and business process re-engineering required Prior experience in agile methodologies (experience in product management) preferred Demonstrated ability to communicate clearly and concisely, both orally and in writing, and lead presentations, training courses, and effective meetings Ability to work both independently and as part of a team Demonstrated ability to manage and supervise staff and special initiatives Demonstrated integrity, independent thinking, judgment, and respect for others Demonstrated leadership, versatility and integrity EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.