ServiceNow - ITSM/ITOM/SAM/APM/GRC IRM/GRC BCM 18th July 26 Walkin Bengaluru

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

What we are looking for

Role: ServiceNow - ITSM/ITOM/SAM/APM/GRC IRM/GRC BCM

Experience Range: 6 to 12 Years

Walkin Location: Bengaluru

Interview Date: 18th July 26 (09:00 AM to 12:00 PM)

Interview Venue: Tata Consultancy Services Ltd, Think Campus 42, 45-P, Hosur Rd, Phase 2, Bengaluru – 560100

Note-While coming for Walkin:-

· Please carry 2 or more copies of updated resume, 2 Passport size photo along with Govt ID proof(Xerox 2 copies)

· Please do not bring personal laptop or electronic gadgets to TCS premises.

Must Have:

Module-Specific Skills

ITSM

• Incident, Problem, Change, Request, Knowledge Management
• Service Catalog and CMDB understanding
• SLA and workflow configuration

ITOM

• Discovery, Service Mapping, Event Management
• CMDB health and governance
• Cloud and infrastructure monitoring integrations

SAM (Software Asset Management)

• Software lifecycle management
• Software license compliance and optimization
• Publisher packs and entitlement management

APM (Application Portfolio Management)

• Application inventory and lifecycle management
• Technology risk and rationalization
• Business capability mapping

GRC IRM (Integrated Risk Management)

• Policy and Compliance Management
• Risk Management
• Audit Management
• Third-Party Risk Management

GRC BCM (Business Continuity Management)

• Business Impact Analysis (BIA)
• Business Continuity Plans
• Disaster Recovery processes
• Resilience and compliance reporting

Required Skills

• 5+ years of ServiceNow platform experience.
• Strong JavaScript, Flow Designer, Integration Hub, and API integration experience.
• Experience in Agile/Scrum environments.
• Good understanding of CMDB and ServiceNow data model.
• Excellent stakeholder management and communication skills.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• CIS-ITSM
• CIS-ITOM
• CIS-SAM
• CIS-APM
• CIS-Risk & Compliance / IRM

Good to Have:

• ServiceNow Architecture experience
• Cloud platforms (Azure, AWS, GCP)
• ITIL Foundation Certification
• Experience leading end-to-end ServiceNow implementations

Essential:

• Design, develop, configure, and implement ServiceNow solutions.
• Gather business requirements and translate them into technical solutions.
• Configure workflows, business rules, UI policies, client scripts, integrations, and custom applications.
• Lead workshops and provide functional and technical guidance to stakeholders.
• Perform platform upgrades, enhancements, and optimization activities.
• Develop integrations with third-party tools using REST/SOAP APIs and Integration Hub.
• Ensure adherence to ServiceNow best practices and governance standards.
• Support testing, deployment, training, and post-production activities.

Minimum Qualification

• 15 years of full-time education
• Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)