Servicenow ITSM

Job Description

Job Description: Job Title: ServiceNow ITSM Developer Department: ITSM Experience Level: Mid/Senior ? 6-10 years of experience Key Responsibilities Design, configure, and customize ServiceNow ITSM modules such as: Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog. Develop custom applications and solutions within ServiceNow using: ServiceNow Studio, Flow Designer, UI Builder, and App Engine Studio. Integrate ServiceNow with external systems using: REST/SOAP APIs, MID Server, IntegrationHub, Web Services, and scripted APIs. Implement automation and orchestration for IT processes through Flow Designer and scripting. Develop and maintain client scripts, UI policies, business rules, script includes, and scheduled jobs . Ensure platform performance, scalability, and compliance with best practices. Work closely with architects, admins, and stakeholders to translate business requirements into technical solutions. Participate in platform upgrades, migrations, and patch management . Conduct code reviews, implement version control, and maintain technical documentation. Troubleshoot and resolve technical issues, ensuring minimal disruption to IT services. Required Skills & Qualifications 6-10 years of hands-on ServiceNow development experience. Strong understanding of ServiceNow ITSM processes and configurations. Proficiency in JavaScript, Glide scripting, and ServiceNow server/client scripting . Experience building custom applications on the ServiceNow platform. Proven experience with REST/SOAP API integrations and data transformations (JSON, XML) . Familiarity with Flow Designer, IntegrationHub, and Service Portal development . Knowledge of ServiceNow data model , CMDB structure , and access control (ACL) . Understanding of ITIL principles and how they align with ServiceNow processes. Strong analytical, problem-solving, and communication skills. Must have ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist (CIS ? ITSM or IntegrationHub) Experience with Scoped Apps, App Engine, and Performance Analytics Preferred / Nice-to-Have Knowledge of Agile / DevOps practices , Git, and CI/CD pipelines Experience with ServiceNow upgrade management and instance cloning Soft Skills Excellent communication and teamwork abilities Strong documentation and technical writing skills Ability to manage multiple priorities in a dynamic environment Proactive and self-driven approach to problem solving