ServiceNow ITOM Engineer

Job summary:

Vericence is looking for a ServiceNow Engineer with extensive experience in the ITSM, ITOM and ITAM modules. Responsibilities include design, development and maintenance of the Claritev ServiceNow ITSM and ITOM instance, including but not limited to: core setup, service catalog, workflow administration, reporting, service mapping, discovery, common service data model (CSDM), custom discovery patterns, agent client collector, REST/SOAP and APIs, data imports, and third-party software integration.

This would be a great role for a talented ServiceNow Engineer to own and build a strong ServiceNow Engineering discipline while assessing opportunities to best utilize and optimize the platform. We are looking for an ambitious candidate, with at least 5-7 years of experience in configuration, custom scripting and development of ServiceNow platform modules. The incumbent shall develop custom ServiceNow solutions, troubleshoot platform issues, perform root cause analysis, recommend and implement corrective action.

Mandatory Skills:

• ServiceNow Certified Implementation Specialist-Service Mapping (CIS-SM)
• Strong expertise in ServiceNow IT Operations Management (ITOM).
• Hands-on experience with the Common Service Data Model (CSDM) and ServiceNow Discovery.
• Experience developing and maintaining custom Discovery Patterns.
• Expertise in Service Mapping, including configuration, troubleshooting, and optimization.
• Experience working with MID Servers, Discovery Agents, and related ITOM components.
• Hands-on experience in ServiceNow application development, including scripting, workflows, and customizations.

Preferred (Nice-to-Have):

ServiceNow Certified Application Developer (CAD) certification.

JOB ROLES AND RESPONSIBILITIES:

• Provide technical expertise in specification, implementation and maintenance of ServiceNow
• Develop and modify ServiceNow catalog, workflows, forms, lists, business rules, script includes and UI components.
• Provide solutions through configuration and customization including, but not limited to: user interface, workflow administration, reports, data imports, integration, custom scripting and third-party software integration by applying best practices
• Offer expert guidance and solutions to technical issues on the ITSM, ITAM and ITOM platform
• Implement advanced CMDB features, including Agent Client Collector (ACC) and service mapping for application and infrastructure components
• Develop, test and implement technical solutions
• Decipher requirements, generate optimal design and build solutions to meet business needs
• Expert level ServiceNow development skills
• Advanced experience with ServiceNow ITSM, ITAM and ITOM platform modules and features
• System integration experience using web services and other web based technologies such as REST/SOAP.
• Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, Service Catalog and ITSM integrations.
• Knowledge of Java Script, HTML/CSS, AJAX and ServiceNow API.
• Excellent verbal and written communication skills.
• Promote, recommend, develop and implement processes to improve ITSM, ITAM and ITOM efficiency.
• Liaise cross-functionally as necessary to ensure department standards and goals are continuously met and maintained
• Well-rounded IT experience in both development and operations.
• Experience in ServiceNow Discovery and working knowledge of the ServiceNow Common Service Data Model (CSDM) is preferred.

CERTIFICATION:

1. ServiceNow Certified Implementation Specialist-Service Mapping (CIS-SM)
2. ServiceNow Certified Application Developer (CAD)