ServiceNow HRSD

Job Description

Job Description: Key Responsibilities Configure and customize ServiceNow HRSD modules including: HR Case Management, Employee Document Management, Knowledge Management, and Lifecycle Events. Design and develop custom HR applications and workflows tailored to business needs. Develop and maintain integrations between ServiceNow HRSD and external HR systems (e.g., Workday, SAP SuccessFactors, Oracle HCM) using REST/SOAP APIs, IntegrationHub, and MID Servers. Implement and optimize automated HR service delivery workflows using Flow Designer, Workflow Editor, and scripting. Write and maintain client scripts, business rules, UI policies, script includes , and scheduled jobs for HRSD processes. Support data migration, onboarding/offboarding automation, and employee self-service portal enhancements. Collaborate with HR, IT, and business stakeholders to gather requirements and deliver scalable solutions. Ensure compliance with security policies and data privacy regulations concerning employee data. Participate in ServiceNow HRSD platform upgrades, patches, and performance tuning. Troubleshoot, debug, and resolve HRSD platform issues promptly. Maintain comprehensive technical documentation and support knowledge transfer activities. Required Skills & Qualifications 6- 10 years of experience developing on the ServiceNow platform with a focus on HRSD modules . Strong proficiency in JavaScript, Glide scripting, and ServiceNow client/server-side scripting . Experience building and customizing ServiceNow HRSD case management, lifecycle events, and knowledge base . Proven expertise in integrating ServiceNow HRSD with external HR systems using APIs and IntegrationHub. Familiarity with Flow Designer, Service Portal, and Scoped Applications development. Good understanding of HR processes and workflows (e.g., employee onboarding, offboarding, case management). Knowledge of data privacy and security principles related to HR data. Strong problem-solving skills and ability to work in an Agile environment. Excellent communication and interpersonal skills to collaborate with HR and IT teams. MUST HAVE ServiceNow certifications such as: Certified System Administrator (CSA) Certified Application Developer (CAD) Certified Implementation Specialist ? HRSD Experience with Employee Service Center (ESC) and Knowledge Management in HRSD context. Preferred / Nice-to-Have Familiarity with HR data models, CMDB, and LDAP integrations . Exposure to DevOps practices, source control (Git), and CI/CD pipelines . Understanding of ITIL and HR compliance frameworks .