ServiceNow Enterprise AI Architect

Experience

10+ Years

Must-Have Skills

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Now Assist
• ServiceNow AI Capabilities
• Generative AI
• Large Language Models (LLMs)

Job Summary

We are seeking an experienced ServiceNow AI Architect to lead the design, architecture, and implementation of AI-powered solutions across the ServiceNow platform. The ideal candidate will have deep expertise in ServiceNow AI capabilities, Generative AI, enterprise architecture, workflow automation, and digital transformation. This role requires a strategic thinker with strong technical expertise to deliver scalable, secure, and innovative AI solutions aligned with business objectives.

Key Responsibilities

• Define and drive the enterprise AI roadmap within the ServiceNow ecosystem.
• Architect scalable, secure, and governed AI solutions aligned with business and enterprise objectives.
• Design and implement AI-powered solutions across IT Service Management (ITSM), Employee Experience, Customer Service Management (CSM), and enterprise business workflows.
• Lead the implementation and adoption of ServiceNow AI capabilities, including Now Assist, AI Agents, Predictive Intelligence, Virtual Agent, Document Intelligence, Process Mining, Automation Engine, Intelligent Search, and Generative AI Controller.
• Collaborate with business stakeholders, solution architects, developers, and cross-functional teams to deliver AI-driven digital transformation initiatives.
• Evaluate emerging AI technologies and recommend innovative solutions to enhance business processes and operational efficiency.
• Establish AI governance, security, scalability, and best practices across the ServiceNow platform.
• Provide technical leadership, architecture guidance, and mentoring to development teams throughout the project lifecycle.

Required Skills & Qualifications

• 10+ years of experience in IT with strong expertise in the ServiceNow platform.
• Hands-on experience designing and implementing AI-powered solutions within ServiceNow.
• Strong knowledge of ServiceNow AI capabilities, including Now Assist, Predictive Intelligence, Virtual Agent, Intelligent Search, and AI Agents.
• Experience with Generative AI technologies and Large Language Models (LLMs).
• Understanding of AI agents, autonomous workflows, and enterprise AI solution architecture.
• Familiarity with MLOps concepts and AI lifecycle management.
• Strong knowledge of workflow automation, enterprise architecture, and digital transformation initiatives.
• Excellent analytical, problem-solving, communication, and stakeholder management skills.