ServiceNow Developer

Job Description

Job Title: Sr. ServiceNow Developer Location: Chennai, India Duration: Long Term Contract Shift Timings: 4 pm to 1 am IST Notice Period: Immediate joiners or candidates currently serving notice preferred About the Company: Since its founding in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengths--driving innovation, efficiency, and growth every step of the way. Our strengths have always been Commitment to Customer, Commitment to Colleagues, and Commitment to Community (CTC). Job Description: We are seeking a highly skilled ServiceNow Senior Developer with strong expertise in ITSM and ServiceNow integrations. The ideal candidate will bring deep technical knowledge, hands-on development experience, and the ability to provide technical leadership within the team. You will work closely with cross-functional teams to design, build, and optimize ServiceNow solutions that support business goals. Key Responsibilities: Design, develop, and implement ServiceNow solutions with a primary focus on ITSM and integrations. Lead technical discussions, guide the development team, and ensure best practices are followed. Develop and customize ServiceNow applications, modules, workflows, and scripts. Collaborate with stakeholders to gather requirements and translate them into technical specifications. Manage integrations between ServiceNow and other enterprise systems using IntegrationHub, APIs, and other tools. Perform system troubleshooting, upgrades, and performance optimization. Ensure adherence to coding standards, documentation, and compliance requirements. Mentor junior developers and contribute to continuous improvement initiatives. Required Skills & Experience: Minimum 7 years of hands-on experience in ServiceNow Development. Strong expertise in ITSM modules (Incident, Problem, Change, Request, etc.). Proven experience in ServiceNow integrations (REST/SOAP APIs, IntegrationHub, etc.). Solid understanding of JavaScript, Glide API, Flow Designer, and client/server scripts. Ability to technically lead a development team and ensure high-quality deliveries. Excellent communication, analytical, and problem-solving skills. Good-to-Have Skills: Experience with ITOM, HRSD, CMDB, and AI/ML capabilities within ServiceNow. Knowledge of Discovery, Service Mapping, Event Management, or Virtual Agent.