ServiceNow Delivery Lead / Architect (AI & Automation)

Company Description

Work4Flow is dedicated to accelerating enterprise automation through innovative use of Agentic AI and the ServiceNow platform. By leveraging advanced automation technologies, we help organizations streamline operations, enhance efficiency, and drive transformative outcomes. Our commitment to technological excellence fosters an environment where skilled professionals collaborate to create impactful solutions. Work4Flow operates with a forward-thinking approach, prioritizing innovation and meaningful contributions to the business world.

ServiceNow Project Delivery Lead / Architect

Job Title: ServiceNow Delivery Lead / Architect (AI & Automation)

Location: Remote (India)

Job Type: Full-time

We are seeking an experienced ServiceNow Delivery Lead / Architect to drive end-to-end delivery of ServiceNow programs while leading adoption of AI-driven capabilities such as Now Assist and Agentic AI.

This role requires strong leadership, solution architecture expertise, and hands-on experience delivering scalable enterprise solutions.

Delivery Leadership

• Lead end-to-end ServiceNow implementations across multiple modules
• Manage timelines, milestones, risks, and dependencies
• Act as the primary point of contact for stakeholders and clients

Solution Architecture

• Design scalable, efficient ServiceNow solutions aligned with business needs
• Ensure adherence to best practices with minimal customization
• Drive architectural decisions across ITSM, CSM, HRSD

AI & Automation Enablement

• Lead implementation of Now Assist and Agentic AI workflows
• Identify opportunities for automation and GenAI adoption
• Ensure platform readiness, data quality, and AI alignment

Stakeholder Management

• Lead workshops, solution discussions, and demos
• Mentor and guide junior team members

• 8–12 years of experience in ServiceNow implementation and delivery
• Proven experience leading end-to-end ServiceNow projects
• Strong understanding of ITSM, CSM, HRSD
• Hands-on experience with Now Assist / AI capabilities
• Strong knowledge of integrations and platform architecture

• ServiceNow certifications (CSA, CIS, CAD, etc.)
• Experience with Virtual Agent / AI Search / Automation frameworks
• Exposure to GenAI implementations

12 PM IST – 10 PM IST (flexible based on project needs)

Competitive and based on experience (not a constraint for the right candidate)

https://lnkd.in/gPNqWbeY