Service Procurement Manager

Job Description:-

1. Strategic Maintenance Planning

* Asset Management: Develop and oversee a comprehensive asset register for all technical equipment.

* Maintenance Strategy: Design and implement Preventive, Predictive, and Corrective maintenance schedules to minimize downtime.

* Life Cycle Costing: Analyze equipment performance to determine when to repair versus when to replace (CAPEX planning).

2. Operational Leadership

* Team Management: Lead a team of technicians, engineers, and external vendors.

* SLA & KPI Management: Ensure all service level agreements are met, tracking metrics like Mean Time to Repair (MTTR) and Mean Time Between Failures (MTBF).

* Emergency Response: Act as the final point of escalation for critical equipment failures.

3. Financial & Energy Management

* Budgeting: Manage the Annual Maintenance Contract (AMC) budgets and spare parts inventory.

Key Responsibilities:

• Perform preventive and corrective maintenance as per the schedule.
• Diagnose faults and carry out repairs on electrical, mechanical, or electronic systems of machines.
• Respond promptly to service calls and ensure minimum downtime for clients.
• Work closely with the technicians to attend every breakdown machine on time.
• Maintain service reports, machine logs, and feedback records accurately.
• Coordinate with the team for spare parts planning and inventory.
• Educate and train end-users or housekeeping staff on proper machine usage and basic maintenance.
• Install and commission new housekeeping machines at client premises.
• Ensure compliance with safety standards during service operations.
• Travel to multiple client sites as required for service coverage.

Qualifications & Experience:

• Bachelor’s Degree in Mechanical, Electrical, or Equivalent.
• 5+ years of experience in FM or Industrial Maintenance, Floor Cleaning Equipment (preferred).
• Hands-on experience with floor scrubbers, sweepers, vacuum cleaners, etc.
• Technical Proficiency in CMMS (Computerized Maintenance Management Systems) and IoT-based monitoring.
• Basic knowledge of electrical and mechanical troubleshooting tools.