Service Now

TCS Hiring !!!

Role: Service Now

Exp: 6-10 Years

Location: Chennai

JD

Skills

· At least 4-6 years experienced in ServiceNow Development & Support Team with hands-on experience in developing, maintaining and enhance applications on the ServiceNow ITSM platform (help desk/service management)

· Demonstrate expert knowledge of ServiceNow toolset and integrations with related systems.

· ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset).

· Provide technical assessments, written documentation and technical expertise.

· Be available for on-call rotation to support any production issues impacting ServiceNow or its related systems within the enterprise.

· Good knowledge of CMDB, Discovery, MID Server Architecture, Probes, Sensors, Identifiers.

· Knowledge of Infrastructure / Networking.

· Analyse client environment's current state, maturity and complexities, and advise on best practice solutions.

· Communicate with the client on all aspects of initiated work in a clear and concise manner

· Communicate all project updates, possible timeline deficiencies, problems, issues or events that could affect the overall project deliverables to customers on behalf of the team

· Participate in internal or customer meetings as required adding value where and when required.

· Good communication, written and documentation skills to gather requirements from customers, process owners and end users

· Manage Team performance and collaboration