Service Manager - Orlando, FL!!!

Service Manager

Lead People. Build Trust. Drive Performance.

The Service Department plays a vital role in the success of the dealership by fostering open, honest relationships with customers and internal teams. The Service Manager is responsible for leading a productive, efficient, and profitable service operation while supporting employee development, customer retention, and high-quality workmanship.

This role is ideal for a collaborative leader who is organized, solution-focused, and motivated to build strong teams and deliver exceptional customer experiences.

What You’ll Do

As Service Manager, you will oversee daily service department operations while supporting both team performance and customer satisfaction.

Your responsibilities include:

• Ensuring compliance with all manufacturer and vendor policies, procedures, and warranty guidelines
• Reviewing and approving Service Department outside purchases charged to repair orders or departmental accounts
• Maintaining high-quality repair standards to minimize comebacks and increase customer confidence
• Managing fair and efficient work distribution among technicians
• Communicating completed work and charges to customers when needed
• Interviewing and selecting Service Department team members
• Ensuring service staff are performing responsibilities as outlined in job descriptions
• Supporting technician development, productivity improvements, and cost control initiatives
• Promoting a positive, accountable work environment aligned with company values
  
  
  

Your leadership directly influences department performance, employee engagement, and long-term customer relationships.

What We’re Looking For

• Minimum 8+ years of technical experience in the medium/heavy-duty truck industry preferred
• Strong understanding of OEM processes and warranty procedures
• High level of product and technical knowledge
• Proven ability to lead and motivate others in a supportive, performance-driven environment
• Excellent internal and external customer service skills
• Clear written and verbal communication skills
• Strong organizational ability with attention to detail
• Effective problem-solving skills and flexibility in a fast-paced environment
• Ability to manage multiple priorities while maintaining operational focus
  
  
  

This role is well suited for individuals who value teamwork, professionalism, and continuous improvement.

Benefits

• Competitive Pay
• 8 Paid Holidays
• Paid Time Off (PTO)
• Vacation
• Paid Birthday Off
• Work-Life Balance
• Development Opportunities
• Employee Referral Program
• 401(k) with Employer Match through Fidelity
• Medical Insurance
• Voluntary Vision and Dental Coverage
• Life and AD&D Insurance
• Supplemental Life Insurance
• Short-Term Disability
• Voluntary Long-Term Disability
• 24/7/365 Teladoc Access
• Free and Confidential Employee Assistance Program
  
  
  

Cumberland International Trucks is an Equal Opportunity Employer. We are committed to cultivating a safe and inclusive workplace where all employees are treated with respect and have the opportunity to succeed. All employment decisions are based solely on qualifications, merit, and business need.