Service Line Manager

About MostEdge

MostEdge is a technology-led operating ecosystem built to help convenience, fuel, and grocery retailers run disciplined, profitable, and scalable businesses. Our platform spans pricing & margin intelligence, inventory and shrink control, invoice and vendor reconciliation, loyalty, surveillance, analytics, and store financial operations.

We operate where retail pressure is real—thin margins, high velocity, and zero tolerance for error. Everything we build is designed to improve unit economics, strengthen execution, and scale responsibly.

About the Role

The Service Line Leader is a business owner and builder, responsible for scaling one of MostEdge’s core service lines end-to-end.

This is not a staff or advisory role.

You will own revenue, margins, delivery quality, and people leadership—operating at the intersection of retail operations, technology, analytics, and execution.

Each service line functions as an independent business, with its own customers, economics, and operating model. Your mandate is simple but demanding: build a profitable, trusted, and scalable business—and develop leaders who can run it without you.

Service Lines You May Lead

• Pricing & Margin Management
• Invoice, Vendor & Fuel Reconciliation
• Inventory, Shrink & Store Intelligence
• Transaction & Shopper Surveillance
• Loyalty, Retail Media & Shopper Analytics
• Store Financial Operations (P&L, deposits, reconciliation)

What You Will Own

• Full P&L ownership of a $3–5M USD (₹25–40 Cr) business
• Revenue growth, margin improvement, and unit-economics discipline
• Service delivery quality, SLAs, and customer trust
• Team structure, hiring, capability building, and leadership pipeline
• Cost-to-serve optimization through automation and process design
• Input into technology, analytics, and automation roadmaps.

Core Responsibilities

Business & Financial Leadership

• Own revenue, profitability, and operating discipline
• Improve margins through productivity and scalable design
• Manage unit economics (cost per store, SKU, transaction, hour)

Retail & Industry Execution

• Apply deep knowledge of convenience, grocery, fuel, and multi-site retail
• Design solutions that work in real stores, real shifts, real pressure
• Partner closely with customers to deliver measurable outcomes

Technology & Analytics

• Act as a strong bridge between operations, product, data, and engineering
• Use dashboards, BI, and automation to drive decisions—not opinions

People Leadership (Player–Coach Model)

• Lead from the front where needed; empower where teams are strong
• Build managers and future service leaders

Create clarity, accountability, and ownership across teams.

What We’re Looking For

• 10–18+ years of experience in retail operations, retail-tech, SaaS, or managed services
• Proven experience owning multi-million-dollar business lines
• Strong understanding of retail economics, margins, and scale pressure
• Track record of developing leaders, not just managing teams
• Experience in high-scale environments (e.g., Flipkart, Reliance Retail, Walmart, DMart, Chevron, or similar)