Service Engineer

Job Description

Service Engineer

Job Location: India-Gurgaon

Sound made by Sennheiser – For more than 80 years, we are among the world’s leading manufacturers of audio products, building the future of audio. We are proud of our finely engineered microphones and audio solutions that connect people and create remarkable sound experiences - whether in the studio, conference room, or on stage.

For us, the audio industry is one of the most exciting to work in. In our global family business, you can expect not only a unique team where we trust, value and support each other, but also the opportunity to make your own significant contribution to our collective progress.

Sounds good? Join us as

Service Engineer

Post Sales services

• Provide post sales services to customers, such as repairs and product replacements
• Carry out repairs of various types of microphones, wireless microphones, premium headphones, speakers (Monitor)
• Practical experience for system connectivity, basic IT networking knowledge mandatory.
• Customer service communication – Receiving telephone calls & replying to customer’s as per standard procedures set by the company. Manage information flow to customer (communicate repair time, repair estimates, payment)
• Entertaining walk-in customers for after sales services/ warranty replacements
• Maintain performance statistics and reports.
• General administrative work, documentation. (Invoice generation & payments from customers)
• Daily, weekly, Monthly report submission to corporate office
  
  

Spare parts inventory

• Manage sale and purchase of spare parts, and inventory for the same
• Stock spare parts as per the guidelines of the organization
  
  

Invoices and collections

• Timely generation of invoices
• Follow up with customers for collections against outstanding
  
  

payments

Knowledge updating

• Keep abreast of all Finance and other relevant policies and
  
  

procedures

What You Can Expect From Us

• Inspiring Work Environment: Become a part of our international family business, where a modern and dynamic work atmosphere awaits you. At Sennheiser, people and their mindset are at the heart of everything we do - they are our most valuable asset.
• Flexible Working Models: We offer flexible working hours and mobile work options to help you balance your professional and personal life.
• International Collaboration: Look forward to working in a global team collaboration and contributing to exciting projects that shape the future of audio.
  
  

The audio world is diverse — from concerts and lecture halls to streaming platforms, meeting spaces, and studio recordings. So are we at Sennheiser. We welcome applicants from all backgrounds, regardless of gender identity, national origin, sexual orientation, ethnicity, religion, disability, or age.

Legal Entity: Sennheiser Electronics India Private Ltd.