Service Engineer-North and East Region

Company Description

About us: eepos is a German industrial engineering company specializing in the development, manufacturing, and installation of ergonomic aluminum crane systems and industrial energy supply solutions. Founded in 2006 in Wiehl, near Cologne, eepos has grown into a global brand with a presence in over 15 countries, including the USA, Mexico, Brazil, Hungary, Turkey, France, South Africa, China, and India.

eepos focuses on providing ergonomic and efficient solutions for load handling and energy supply, enhancing productivity and safety in various industrial settings.

Key Customers in India: Skoda, BMW, Hyundai, Tata Motors, Mahindra, Alstom, Bonfiglioli etc.

Role Description

The Service Engineer – North & East Region will be responsible for installation, commissioning, preventive maintenance, breakdown support, and after-sales service of crane systems, hoists, and related material handling equipment.

The role involves extensive fieldwork across North and East India, close coordination with customers, sales teams, and internal technical teams to ensure high equipment uptime, customer satisfaction, and adherence to safety and quality standards.

Key Responsibilities:

Installation & Commissioning

Carry out installation and commissioning of crane systems, hoists, jib cranes, rail systems, and related equipment at customer sites.

Ensure installations are executed as per approved drawings, technical specifications, and safety norms.

Coordinate with customer teams, contractors, and internal engineering teams during project execution. 

Service & Maintenance

Perform preventive and corrective maintenance of installed systems to ensure optimal performance and reliability.

Attend breakdown calls and troubleshoot mechanical, electrical, and control-related issues at site.

Diagnose faults, identify root causes, and implement effective corrective actions.

Customer Support

Act as the first point of contact for customers in the North & East region for service-related matters.

Provide technical guidance and training to customers’ maintenance and operations teams.

Ensure timely closure of service calls and maintain high customer satisfaction levels.

Documentation & Reporting

Prepare and submit service reports, commissioning reports, and maintenance records.

Maintain service history and feedback for each customer and installed system.

Report recurring issues, improvement opportunities, and field observations to the engineering and product teams.

Coordination & Sales Support

Support the sales team during pre-sales and post-sales activities, including site surveys and technical discussions.

Assist in identifying service contracts, spares opportunities, and retrofit or upgrade requirements.

Coordinate with internal teams for spares planning and service scheduling.

Compliance & Safety

Ensure strict adherence to safety procedures, statutory regulations, and company service standards.

Promote safe working practices at customer sites and during service activities.

Required Skills & Qualifications:

- Education: ITI/Diploma in Mechanical / Electrical / Mechatronics Engineering.

- Experience: 2–4 years of relevant experience in service, installation, or commissioning of industrial equipment.

- Strong understanding of crane systems, lifting solutions, and industrial automation (preferred).

- Technical Skills

Strong knowledge of crane systems, hoists, jib cranes, rail systems, and material handling equipment.

Ability to read and interpret mechanical and electrical drawings.

Hands-on troubleshooting skills for mechanical, electrical, and basic control systems.

Familiarity with installation tools, measuring instruments, and safety equipment.

-Soft Skills

Good communication and customer-handling skills.

Problem-solving and analytical thinking.

Ability to work independently in the field.

Willingness to travel extensively across North & East India.

Time management and reporting discipline.

Send Your CV- [email protected]