Service Desk Lead Walk in Drive @Chennai Location

Service Desk Lead Walk in Drive @Chennai Location

Service Desk Lead

Location: TCS Chennai, Ozone Techno Park, 24, Rajiv Gandhi Salai, Navalur, Chennai, Tamil Nadu 600130

Experience: 6 years to 13years

Interview Mode: Walk In Drive

Interview Date: 16th May 2025 (Saturday)

Interview Time: 10: 00 AM to 2: 00 PM

Mandatory skill: EUC Remote Desktop Support

Must Have:

• Should have expertise on EUC tools, remote support tools, MS office and outlook.
• Preferable to have a good understanding of Lync, VPN, and mobile device support.
• Ensure that each Desktop Device is installed with the appropriate Desktop image.
• Manage Desktop Devices (hardware and software) incidents through to resolution

Good-to-Have

• knowledge in AD and smart hands and feet support.
• Knowledge in Networking and smart hands and feet support.
• knowledge and experience of supporting MAC devices and tablets

Responsibility of / Expectations from the Role

• Knowledge and experience on windows XP/7/8/10 OS
• Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
• Manage IMAC and desk side support services.
• Manage hard and soft break fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
• Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
• Experience with Service management tool – Remedy
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
• Provide VIP support for Desk side issues

15 years of Continuous Education.