Service Designer

Location: UAE

• Saudi Arabia
• Qatar
  
  

Job Type: Full-Time

Our Service Designers reimagine public services end-to-end. You’ll translate research into reimagined service flows, simplify complexity, and design experiences that are intuitive, human-centered, and operationally sound.

You’ll work closely with product managers, data specialists, policy teams, and real frontline staff to turn insights into services used by millions.

What You’ll Do

• Map customer journeys across digital and physical channels
• Identify bottlenecks, pain points, and redesign service flows
• Facilitate workshops with stakeholders and frontline teams
• Translate insights into service blueprints, prototypes, and experience concepts
• Support implementation with clear documentation and measurable standards
• Contribute to continuous improvement of service delivery across sectors
  
  

What You Bring

• Industrial engineering background (or similar) with 2-10 years of experience with an interest in service design
• Strong analytical and problem-solving ability
• Comfort with ambiguity and iterative design
• Excellent communication and storytelling
• Curiosity, positivity, and passion for human-centered public services
• Experience with emerging and AI technologies
  
  

Our Culture & Values

We strive to live up to those values

• Purpose First
  
  

We are here to serve; we respect citizens’ and policymakers’ time and needs.

• Ownership
  
  

If you see a gap, you fill it with constructive feedback or action. We rise above negativity by choosing solutions over noise and cynicism.

• Trust
  
  

We go the extra mile to show up for our partners and for each other.

• Learning
  
  

We are not perfect; far from it, actually, but continuous improvement is our operating system. We test, learn, improve, and repeat.