Service Delivery Management Consultant 1- Support

Job Description

We’re on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives. Our mission? To create a human-centric healthcare experience powered by unified global data.

It’s a big challenge, but big challenges are what we do best. We’re already transforming major healthcare organizations helping them turn data into lifesaving decisions and better patient care.

From patients to providers, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision-making around health and well-being.

We want people just as dedicated as we are to improving health equity and delivering quality care across the globe. As a global leader we’re looking for a Support Integration Architect to drive success as part of our Integration Services team. Join us and create the future.

If you have Oracle Health Cerner Millennium application or technical experience, this is an incredible opportunity to excel in an exciting, fast-paced arena!

Responsibilities

RESPONSIBILITIES

The Support Integration Architect will manage client relationships and system health, troubleshoot complex technical integration issues with a high degree of variability, and analyze metrics for improvement strategies.

Responsibilities to include:

• Develop and plan the execution of client domain strategy.
• Track and implement standard recommendations for aligned clients to enhance domain health, safety and usability of the Oracle Health products and services.
• Troubleshoot complex technical integration issues, escalating as appropriate.
• Analyze performance metrics and identify and propose domain stability improvement strategies.
• Work with cross-functional organizations to identify and evaluate packages for code compatibility
• Contribute to internal team value and improvements.
  
  
  

Basic Qualifications:

• At least 2+ years of total combined related work experience and completed higher education, including:
• At least 1 year of healthcare information technology (HCIT) consulting, HCIT support, and/or other client-facing or HCIT or clinical solution work experience
  
  
  

Preferred Qualifications:

• At least 2 years of technical or clinical support and/or implementation work experience
• At least 1+ year of Cerner Millennium experience or completion of the Oracle Health Integration Architect Development Program
• Experience with CCL and ad hoc investigations
• Experience with modification to and maintenance of Ops jobs, purge templates and unauthenticated data
• Experience with change management, and domain strategy
• Bachelor’s degree Computer Science, Computer Engineering, Software Engineering, Computer Information Systems, Information Technology, Information Systems or equivalent experience
  
  
  

Expectations:

• Provide 24/7 on-call support as needed
• Willing to work additional or irregular hours as needed and allowed by local regulations
• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
• Perform other responsibilities as assigned
• Working in afternoon shift -3.30 am to 12.30 pm CT
  
  
  

Qualifications

Career Level - IC2

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.