Service Assurance Engineer (L2/L3) ? Post-Deployment Support

Job Description

About Client: Our client is prominent Indian multinational corporation specializing in information technology (IT), consulting, and business process services and its headquartered in Bengaluru with revenues of gross revenue of ?222.1 billion with global work force of 234,054 and listed in NASDAQ and it operates in over 60 countries and serves clients across various industries, including financial services, healthcare, manufacturing, retail, and telecommunications. The company consolidated its cloud, data, analytics, AI, and related businesses under the tech services business line. Major delivery centers in India, including cities like Chennai, Pune, Hyderabad, and Bengaluru, kochi, kolkata, Noida. Job Title: Service Assurance Engineer (L2/L3) ? Post-Deployment Support ? Location: Pune ? Experience: 5+ ? Mode of Work : Hybrid ? Job Type : Contract to hire. ? Notice Period: Immediate joiners. ? Project Tenure: Long-term project Job Description: Primary Role Ensure stability and performance of deployed sites; handle escalations and troubleshoot issues across SD-WAN and LAN environments. Responsibilities Issue Resolution Troubleshoot hard-down scenarios , routing/switching issues. Handle L2/L3 escalations for SD-WAN and LAN devices. Performance Monitoring Monitor network health using VCO , Meraki Dashboard , and Aruba Central . Identify and resolve performance bottlenecks . Configuration Audits Validate deployed configurations against design. Recommend and implement corrective actions . Customer Support Act as a technical point of contact for post-deployment issues. Provide RCA and resolution plans for recurring issues. Protocol Expertise Strong understanding of: QoS, DHCP, NTP, SNMP, SSH, IPSec Routing protocols : OSPF, EIGRP, BGP Inter-company routing and packet flow analysis Experience Requirements 5?7 years of L2 experience with deep troubleshooting . Experience with: VCO VeloCloud Orchestrator Network control, management, and security protocols (as listed above).