Service and Support Administrator Team Lead

At Hamilton County Developmental Disabilities Services, we believe everyone deserves the opportunity to live a full and meaningful life. Our team makes that possible every day — and we're looking for people who want their work to matter.

We are committed to building a team as diverse as the people we serve, where every member feels valued, supported, and set up to succeed.

You'll thrive here if you:

• Are driven by purpose and find fulfillment in improving the lives of others
• Communicate clearly and compassionately — in writing and in person
• Want to grow within an organization that invests in its people and its community
  
  
  

What we offer:

Competitive Pay

• Starting salary is based on experience: $29.00/hr. ($54,600/yr) with no experience, up to $36.25/hr. ($68,300/yr) with 10+ years in the same role
• Hourly role paid bi-weekly
  
  
  

Work-Life Balance

• 36.25-hour full-time work week
• Flexible scheduling and hybrid work-from-home options
• Starting vacation accrual of 3 weeks/year, with 1 week available immediately upon hire
• 3 personal days per year
• 15 sick days allocated upon hire; accrues at 15 days per year after year one with unlimited accrual
  
  
  

Outstanding Benefits

• Medical, Dental, and Vision coverage; HRA available for those who opt out of medical coverage
• FREE medical care and prescriptions through Marathon Health
• Employer-paid life insurance
• Tuition reimbursement and Public Service Loan Forgiveness (PSLF) eligibility
• Wellness incentives and a robust Employee Assistance Program
• Ohio Public Employees' Retirement System (OPERS): 10% employee / 14% employer contribution
  
  
  

Service and Support Administrator (SSA) Team Lead

A day in the life of a Service and Support Administrator (SSA) Team Lead involves coordinating administrative tasks, advocating for individuals with developmental disabilities, and mentoring team members. The Team Lead maintains a modified caseload to remain available to guide new and tenured employees in all aspects of the SSA role. They will assist with managing crises and will serve as an integral member of the On-Call team. Operating in various settings including the community, the agency office, and a home office, they actively contribute to continuous improvement and contribute significantly to maintaining a positive work environment for the SSA team.

Job Duties (Summary):

• Collaborate with the Service and Support Administrator (SSA) Supervisor in assigning individuals to SSA caseloads and reviewing independent plans
• Mentor new SSA staff
• Provide caseload coverage in cases of vacancy or absence
• Assist in tracking data elements for caseloads
• Maintain a caseload not exceeding half the typical size for the assigned team
• Facilitate the development of individual service plans for individuals and/or families
• Aid individuals and families in identifying, selecting, and obtaining/maintaining services, supports, and benefits
• Act as the primary point of contact for assigned individuals and families
• Ensure timely and accurate completion of all required documentation, with supervisory support
• Monitor individual plans for compliance and quality in service delivery
• Prepare case notes, reports, evaluations, and summaries
• Travel to various county locations for safe and efficient service planning and monitoring in line with agency procedures
• Participate in a flexible and rotating on-call schedule, responding to emergency/crisis situations, providing backup coverage, and working nights and weekends as required
• Perform additional duties as assigned
  
  
  

Requirements:

• Bachelor’s degree in psychology, special education, human services, or a related field
• One year of experience as an SSA with Hamilton County
• Ability to travel within Hamilton County as needed
• Must be able to pass criminal background checks, driver's abstract, and various abuser registry checks
  
  
  

Unusual Working Conditions:

Service and Support Administrators are required to drive extensively within Hamilton County to perform their duties. Therefore, access to reliable transportation is a necessity and an essential function of this position. Planning meetings will be held in individual/family homes and throughout the community.

Work Location:

Hybrid locations – work is performed both away from the office and at Hamilton County Central Campus: 1701 Patricia McCollum Way, Cincinnati, OH 45237

Employees are expected to travel within the county to meet with individuals and attend in-office meetings as needed. The flexibility to work from home is available when job duties allow.

Deadline to Apply:

Monday, July 20th, 2026, at noon EST

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Hamilton County Developmental Disabilities Services offers equal employment opportunities to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law.