Server Engineer

Job Description

Requirements Description and Requirements As a Server Engineer you design and plan server infrastructure; you design standards and processes to ensure scalable and reliable server architectures that are highly available. Key Responsibilities Act as the second or third point of contact for other technology stack teams seeking technical support in relation to Server Infrastructure. On major changes and as an escalation point can support implementations as required by management. Adhere to and assist with continual improvements to the overall Architecture standards and application roadmap for the Server and Storage infrastructure. Creates and defines Systems design/requirements for documentation in support of PL153 either for New Customer Launches and or complex Move Add Changes. Develop the Design standards and document our roadmap for Microsoft technologies such as: Active Directory, Azure AD, Identity SSO, Desktop as a Service. Researches, develops new solutions and designs for them in a manner that improves and pushes forward automation initiatives to optimize time to deploy (Infrastructure as Code). Perform peer reviews and approval on Method of Procedures for Changes to be implemented by Server Administrators, ensuring that they are consistent with the architecture frameworks. Performs effective capacity management and sizing to ensure correct budget is in place to continue supporting current infrastructure including organic growth, new launches, Mergers and Acquisitions and integrations. Additional Job Description Functional competencies Teamwork and Remote Work skills, including mentoring at a distance. Interacts with both remote and onsite end users as well as vendors via calls, chat. Records interactions into the ticketing system ensuring accurate and complete ticket updates on either requests or incidents. Escalates to Senior resources in a timely manner to ensure fastest resolution of incidents possible. Contributes to the definition of Standard Operating procedures and technology Standards. Contributes to Knowledge Base development. Able to effectively project costs for maintenance of legacy and /or new technologies to be acquired/implemented. Strong documentation skills required to define TA357 & PL153 Documents along with SOPs and Diagrams. Acts as Technology Stack SME. Qualifications B1/B2 - English Written and verbal communication skills. Bachelor Degree of any IT related career and minimum of 3+ years experience in a systems development role. Excellent customer/client handling skills very good problem-solving skills. Experience in Virtualization Proxmox VE Bundle Certified Professional (desirable) Experience in entire Windows Stack. MCP - Microsoft Certified Professional(desirable). Linux administration, including shell scripting and other automation languages. Experience in Infrastructure Management, Physical Servers, Physical Storage, etc. Netapp ONTAP professional certification (desirable) Good Cloud Knowledge & interaction in any/all of these technologies: GCP, Azure, AWS. GCP Cloud Engineer, Architect (desirable) / AWS Associate SysOps Admin (desirable). IaC Tools experience - aurotmation (Terraform, Python, YAML, Typescript). Experience certificate management solutions. Experience in backup solutions Veeam, Veritas. Language Reference English EEO Statement At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent. Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.