Senior Vice President, Infrastructure Services

Job Description

We’re seeking a future team member for the role of Senior Vice President, Infrastructure Services to join our Corporate Engineering team. This role is located in Pune.

In this role, you’ll make an impact in the following ways

• SVP, Change Governance is responsible for evolving and modernizing the Technical Change Management (TCM) process through the strategic use of automation, analytics, and artificial intelligence (AI).
• This role focuses on reducing manual effort, improving change quality and risk outcomes, and increasing efficiency, consistency, and auditability of change governance across the enterprise to make resiliency commercial for BNY while delivering on Engineering 2.0 aspiration to go from “idea to production in an hour”.
• The role partners closely across Engineering (Application Development and Production Services), and in collaboration with risk, audit, and application tooling teams (ServiceNow, Gitlab, etc.) to design, implement, and oversee automated and AI‑enabled software and infrastructure change capabilities (e.g., risk scoring, change quality assessment, approvals, and post‑implementation review).
• This position will also be responsible for ensuring alignment with market leading practices, including: change standards like ITIL 4, evolving regulatory expectations like FFIEC/NIST, and the firm’s internal risk appetite.
  
  

To be successful in this role, we’re seeking the following:

• Lead the design and adoption of automation and AI‑driven capabilities within the Technical Change Management lifecycle, including:
• Partner with tooling teams (e.g., ServiceNow, Eliza, etc.) to evaluate, pilot, and operationalize AI capabilities such as change summarization, planning assistance, quality scoring, and predictive insights.
• Define guardrails and oversight controls to ensure AI‑enabled decisions remain explainable, auditable, and compliant.
• Own continuous improvement of the end‑to‑end Technical Change Management process, with a focus on simplification, scalability, and risk‑based decisioning.
• ITIL 4 Change Enablement practices
• Internal risk frameworks and control requirements
• Audit, regulatory, and model risk management expectations
• Define and track KPIs and OKRs that demonstrate the value of automation and AI, such as:
• Collaborate with engineering, SRE, production, and change stakeholders to drive adoption of automated and AI‑assisted change workflows.
• Translate technical capabilities into clear guidance, training, and playbooks for change requestors, approvers, and CAB participants.
  
  

About Us

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

About The Team

At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn

Here’s a Few Of Our Recent Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025
  
  

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.