Senior Technical Support Engineer (f/m/d)

What do we do?

Introducing Thinkproject Platform

Pioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software, Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies.

By combining information management expertise and in-depth knowledge of the building, infrastructure, and energy industries, Thinkproject empowers customers to efficiently deliver, operate, regenerate, and dispose of their built assets across their entire lifecycle through a Connected Data Ecosystem.

What your day will look like

Mission

As a (Senior) Technical Support Engineer, you will own critical client issues end-to-end and ensure reliable platform operations by combining deep technical expertise with incident leadership, root cause analysis, and cross-functional collaboration. You will act as an escalation point and mentor, while proactively driving long-term improvements with Product and Engineering to reduce recurring issues and enhance the overall client experience.

Main Responsibilities

Advanced troubleshooting:

Lead investigation and resolution of complex L2/L3 client issues

SQL & Data Expertise

Analyse and resolve data-related issues using MSSQL and database tools

Platform Ownership

Support system configurations, environments, and platform behaviour

Integration Support

Troubleshoot APIs, interfaces, and data flows across systems

Client Engagement

Work closely with clients to understand issues and deliver clear, effective solutions

Escalation Management

Own high-impact incidents and coordinate resolution across teams

Cross-functional Collaboration

Partner with Product, Engineering, and Professional Services on complex cases

Root Cause Analysis

Identify recurring issues and drive long-term fixes and process improvements

What you need to fulfill the role

• Fluent English skills are mandatory
• Time zone flexibility: Willingness to support ANZ business hours to ensure regional client coverage
• SQL expertise: Strong experience with relational databases (e.g. MSSQL) and data analysis
• SaaS experience: Proven background supporting enterprise or SaaS platforms. Familiarity with construction industry processes and terminology is a plus.
• Advanced troubleshooting: Ability to resolve complex technical issues beyond standard approaches
• Analytical thinking: Strong problem-solving skills with a structured, data-driven approach
• Communication skills: Ability to clearly engage with both technical and non-technical stakeholders
• Integration knowledge: Experience with APIs, integrations, or data migration concepts (desirable)
• Ownership mindset: Proven ability to take end-to-end responsibility for issue resolution and outcomes
• Experience working with Salesforce ServiceCloud portal is beneficial.
  
  

What we offer

Lunch 'n' Learn Sessions I Women's Network I LGBTQIA+ Network I Coffee Chat Roulette I Free English Lessons I Thinkproject Academy I Social Events I Volunteering Activities I Open Forum with Leadership Team (Tp Café) I Hybrid working I Unlimited learning

We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business.

Your Contact

Mehal Mehta

Please submit your application, including salary expectations and potential date of entry, by submitting the form on the next page.

Working at thinkproject.com - think career. think ahead.