Senior Technical Consultant - Salesforce Service Cloud + ITIL

Job Description

Description About Salesforce We?re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too ? driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good ? you?ve come to the right place. Job Details You will be responsible for the successful delivery of complex Salesforce ITSM solutions for our customers. These technologies include, but are not necessarily limited to Salesforce.com products and APIs, Agentforce , Slack , Apex/Visualforce, Lightning, and integration/ETL technologies. The solutions you design are built for the long-term and will scale with the customer's growth plans seamlessly. You have proven experience integrating systems via API?s as well as a strong development background. In this role, we are looking for someone with expertise in Salesforce and with sufficient hands-on experience on the different Salesforce clouds, Integration, Data Management, Apex/Visualforce and Lightning. Responsibilities Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation Familiar with source code, version management, and code deployment standards Maintain a target billable utilization aligned to the role Ability to understand a project and deep dive to debug issues Liaise with Salesforce product teams to support client implementations Working remotely, while collaborating with global teams for delivery across geographies. We may need you to be flexible with your work hours Requirements Minimum of 6+ years hands-on development experience on the Salesforce platform Must have experience of at least one end to end Service Cloud implementation. Highly preferred ITIL 4 Foundation Certificate Ability to debug performance issues , both at client layer and apex layer Design capability which is compatible with both desktop and mobile devices Knowledge on different integration patterns Knowledge on various asynchronous capabilities in salesforce and its use cases Understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Community Clouds Understanding of systems architecture and ability to design scalable performance-driven solutions Understanding of key design patterns and large data volume limitations and best practices Understanding of data sharing and visibility considerations and how these play into platform architecture Familiarity with platform authentication patterns (SAML, SSO, OAuth) Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.) Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies Experience with platform security capabilities (TLS, SSL) Active Salesforce certifications or ability to achieve relevant certifications upon hire Preferred Salesforce certifications Salesforce Service cloud consultant Salesforce Sales cloud consultant Nice to have Development experience in Agentforce & slack Salesforce Certified Integration Architecture Designer Salesforce Certified Community Cloud Consultant Certification Salesforce Certified Development Lifecycle & Deployment Designer