Senior Technical Analyst – Lab Automation Systems

Do you want to make a difference in the world and contribute to a sustainable future?

Our differences make us unique and stronger. Every day, you will work with colleagues from different cultures. You will be challenged to see things in a new way and you will experience why differences are a strength. We actively support diversity and inclusion. And we work for equality, ensuring we all have an equal opportunity to make the most of our talents.

FLSmidth Cement is the world's leading company in the cement industry with over a hundred years of history. By joining a team of more than 2000 people working across 25 countries, you will be part of an agile network of talented and ambitious people.

In fact, we count on you to engage, connect, and collaborate with colleagues all over the world. Seize the opportunity to learn, create and develop your potential with us.

We need your skills, curiosity and drive for change to fulfil our goals.

About Our Team

As Technical Analyst in Level 2 support, you will be part of Digital Products Global Technical Support Centre in Chennai. Our department is composed of Engineering and Technical support where we each contribute multiple projects and customers Globally. Even though we are based in Chennai, there will be travel to our customer place whenever is required. Our stakeholders are Process Control / Product control Commissioning, Engineering, Digital smart products (IIOT) colleagues, culturally diverse atmosphere.

Role:

You will be part of our 24x7 Global Plantline Service Technical Support Team and Managing the direct day-to-day requests received from various customers and internal stake holders related to FLSmidth Digital products (Automation Technologies).

Your Responsibilities

• Provide technical support to customer and ensure timely response to issues with proper resolution within defined Service Level Agreement (SLA) time meeting customer satisfaction.
• Passionate to support customers 24x7 as per shift roaster, it includes night shift.
• Daily tracking and follow-up with customer, short training to customer during remote support on new features.
• Collaborate internally with R&D & next level support teams and cross functional teams to resolve the issue.
• Carryout Remote Software Maintenance as per schedules. Generating sales leads and providing technical assistance to Digital products regional sales team.
• Visiting customer sites to carryout Preventive maintenance, Emergency visit, short commissioning support with short notice.
• Availability to travel in India and abroad approximate 25 to 30% per annum.
  
  

What You Bring

• Bachelor / Diploma engineering in Mechatronics / Electronics &
• Training or Certifications in AI & ML related courses is a plus.
• 5 or more years of solid experience in Industrial Automation, Sampling and sample preparation equipment.
• Special Purpose machine commissioning and Troubleshooting experience
• PLC programming S7 PLCs, Beckhoff PLC, Controllogix PLC and Wago PLC
• Thorough Knowledge of Cement / Mineral process
• Hands-on experience in FLSmidth Digital products ECS (Version 7 / 8) and QCX Blendexpert and Lab Automation modules are added advantage.
• Knowledge in Mix control applications related to Cement process.
• Experience in troubleshooting industrial communication protocols, Serial, MODBUS, ETHERNET TCP/IP, OPC DA & UA, additional protocols are plus.
• Ability to understand and troubleshoot the networks issues.
• Demonstrated ability to work under pressure in rapidly changing environments.
• Experience in latest Windows operating system to manage the servers, client station.
• Ability to understand issues through email, phone and remote support chat and acknowledge.
  
  

As an equal opportunity employer, Fuller Technologies embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds to apply irrespective of sex, gender identity/expression, disability, sexual orientation, or age. The more diverse our employees are, the stronger our team is.

Application and contact

Please apply by clicking “apply” on this page. Kindly note that we will be reviewing applications and conducting interviews - also on a virtual setting as required - on an ongoing basis so please apply as soon as possible.

No recruiters and unsolicited agency referrals, please.

Build a better world

Fuller Technologies helps build societies all over the world by contributing to the infrastructure needed for global economic growth. It is a big responsibility, and we are committed to driving growth while minimising environmental impact. To achieve this, your skills, your curiosity, and your drive for change are important. Together in our diverse team, we collaborate in an inclusive and supportive environment to discover further ways to economic and environmental success.

For further information on Fuller Technologies' business and services, visit https://www.fuller-technologies.com/