Senior System Engineer / Senior Cloud Practitioner

Job Description

Job Summary The Technical Manager for Site Reliability Engineering (SRE) will lead a remote team of Site Reliability Engineers, ensuring operational excellence and fostering a high-performing team culture. Reporting to the US-based Director of Systems and Security, this role is responsible for overseeing day-to-day operations, technical mentorship, and strategic alignment with the company?s goals. The Technical Manager will act as a bridge between the team and senior leadership, ensuring clear communication, efficient issue resolution, and continuous improvement in service delivery. Job Category Technology Solutions Responsibilities: ? Provide leadership and management to a remote team of Site Reliability Engineers, ensuring alignment with organizational priorities and goals. ? Oversee team operations, including incident management, technical support, and infrastructure maintenance. ? Act as the primary point of escalation for complex technical issues, collaborating with the Director of Systems and Security, Quality Assurance and Product teams as needed. ? Ensure the team adheres to established SLAs for issue resolution and maintains high customer satisfaction levels. ? Mentor and develop team members, fostering growth in technical skills, problem-solving abilities, and customer engagement. ? Lead initiatives to improve operational processes, tools, and workflows, driving greater efficiency and reliability. ? Collaborate with cross-functional teams, including Product, Engineering, and Operations, to address customer needs and improve platform performance. ? Facilitate regular team meetings, performance reviews, and one-on-one sessions to ensure clear communication and ongoing development. ? Maintain and report on key performance metrics, providing insights and recommendations to senior leadership. ? Stay informed on industry trends and best practices, ensuring the team is equipped with the latest tools and methodologies. ? Participate in strategic planning and contribute to the continuous improvement of the SRE function. Qualifications: ? Proven experience managing technical teams, preferably in Site Reliability Engineering, DevOps, or a related field. ? Strong technical background in cloud computing and infrastructure management, particularly with AWS and Linux-based systems. ? Demonstrated ability to lead and mentor teams in remote and distributed environments. ? Excellent written and oral English communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders. ? Strong problem-solving and decision-making abilities, with a focus on root cause analysis and long-term solutions. ? Experience with automation tools (Terraform, Ansible, CloudFormation) and CI/CD pipelines. ? Familiarity with incident management practices and tools, as well as ticketing systems. ? High attention to detail and a commitment to operational excellence. ? Bachelor?s degree in a technical or quantitative science field, or equivalent work experience. Preferred Qualifications: ? AWS certification (any level). ? 3+ years of experience leading customer-facing technical teams, with a focus on improving service delivery. ? Knowledge of security best practices and governance in cloud environments. ? Strong understanding of networking concepts and system architecture. Key Attributes: ? Empathetic leader who values collaboration, transparency, and accountability. ? Proactive mindset with a focus on continuous improvement and innovation. ? Ability to prioritize and manage multiple initiatives in a fast-paced environment. ? Strategic thinker who can align team efforts with broader organizational objectives. ? Passion for enabling team growth and fostering a culture of learning and development. Job Location: Kolkata