Senior System Administrator

Skillset –

1. Active Directory & User Management

• Strong hands-on experience with Active Directory administration
• End-to-end user lifecycle management (creation, modification, deactivation)
• Management of security groups and distribution groups
• Access provisioning aligned with least privilege principles
• Troubleshooting user login, permission, and policy-related issues

2. Office 365 Administration

• Administration of Microsoft 365 environment
• License assignment and optimization based on business needs
• User access management across O365 services (Exchange, Teams, SharePoint)
• Management of shared mailboxes and distribution lists
• Troubleshooting Outlook and O365-related issues with minimal downtime

3. Identity & Access Management (IAM)

• Implementation and support of Multi-Factor Authentication (MFA)
• User enrollment and enforcement of MFA policies
• Handling compromised accounts and securing user identities
• Conducting periodic access reviews for audit and compliance requirements
• Understanding of identity governance and audit readiness

4. Desktop Support & End-User Services

• Troubleshooting OS-level and application issues (Windows environment preferred)
• Deep familiarity with Outlook troubleshooting and profile/configuration issues
• Ability to handle high-volume support while maintaining user satisfaction

5. IT Service Management & Ticketing

• Hands-on experience with ITSM tools
• Prioritization and categorization of incidents and service requests

6. Monitoring & Incident Response

• Experience in alert monitoring tools like Auvik
• Understanding of NOC operations and network outage handling
• Basic network troubleshooting and escalation management
• Proactive identification of potential incidents

7. Application Support

• Troubleshooting business and enterprise applications
• Ownership of incidents through to resolution within SLA timelines
• Root cause analysis and prevention of recurring issues
• Continuous improvement mindset to reduce repeat incidents month-over-month

8. Core Behavioral & Operational Competencies

• Strong communication and stakeholder management
• Attention to detail with a process-driven approach
• Accountability for service quality and user experience