Senior System Administrator

Job Summary

The Level 2 Windows Administrator is responsible for managing, maintaining, and supporting Microsoft Windows Server environments, Active Directory services, virtualization platforms, and enterprise infrastructure. The role provides advanced technical support, performs system administration tasks, troubleshoots complex issues, and ensures the availability, security, and performance of Windows-based systems.

Key Responsibilities

Windows Server Administration

• Install, configure, maintain, and troubleshoot Windows Server 2016/2019/2022 /2025 environments.
• Monitor server performance and health system.
• Perform server patching, upgrades, and maintenance activities.
• Manage file servers, print servers, and application servers.

Active Directory Administration

• Administer Active Directory, Group Policy Objects (GPO), DNS, and DHCP.
• Create and manage user accounts, security groups, and organizational units.
• Troubleshoot authentication and access-related issues.
• Implement and maintain Group Policy standards.

Virtualization & Cloud Support

• Manage VMware vSphere/ESXi and virtual machines.
• Support Microsoft Azure virtual machines and cloud infrastructure.
• Monitor and optimize virtual environment performance.

Security & Compliance

• Implement security best practices and hardening standards.
• Support endpoint security tools such as Microsoft Defender and EDR solutions.
• Perform vulnerability remediation and security patch management.
• Assist with audit requests and compliance requirements (ISO 27001, SOC, etc.).

Backup & Disaster Recovery

• Monitor and maintain backup solutions (Veeam or equivalent).
• Conduct backup validation and restoration testing.
• Support disaster recovery planning and execution.

Monitoring & Troubleshooting

• Analyze system logs and troubleshoot server, storage, and network-related issues.
• Resolve escalated incidents from Level 1 support teams.
• Participate in root cause analysis and problem management activities.

Documentation & Reporting

• Maintain system documentation, SOPs, and knowledge base articles.
• Document infrastructure changes and operational procedures.
• Provide periodic infrastructure health and performance reports.

Required Skills

• Strong experience with Windows Server Administration.
• Active Directory, DNS, DHCP, Group Policy Management.
• VMware vSphere/ESXi administration.
• Microsoft Azure administration.
• PowerShell scripting.
• Windows Patch Management (WSUS/SCCM/Intune).
• Backup solutions (Veeam preferred).
• Microsoft 365 and Entra ID administration.
• Understanding of networking concepts (TCP/IP, VPN, Firewalls, Load Balancers).
• Experience with monitoring tools such as SolarWinds, PRTG, or similar.

Preferred Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field.
• Microsoft certifications is good to have
• Microsoft Certified: Windows Server Hybrid Administrator Associate
• Microsoft Certified: Azure Administrator Associate

Soft Skills

• Strong analytical and troubleshooting skills.
• Excellent communication and documentation skills.
• Ability to work independently and within a team environment.
• Experience supporting production environments with minimal downtime.

Criteria:

Minimum 4 years' experience in Tech support function.

Interested candidates please share your resumes to [email protected].

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