Senior Store Manager

Established in 1971, Indian Silk House Agencies (ISHA) is one of India’s most trusted and respected ethnic wear brands. With a rich legacy spanning over five decades and a network of 70+ stores across the country, ISHA is renowned for its premium sarees, timeless craftsmanship, and exceptional customer experience. As we continue our growth journey, we are looking for passionate retail leaders to drive operational excellence and business performance.

Role Overview

We are seeking an experienced and results-driven Senior Store Manager to oversee the operations and performance of 2–3 stores within the assigned region. The ideal candidate should possess strong leadership capabilities and have a proven track record in fashion, apparel, ethnic wear, or lifestyle retail. This role requires a strong focus on sales, operational excellence, team development, and customer experience.

Key Responsibilities

• Drive sales, profitability, and overall business growth across assigned stores.
• Ensure smooth day-to-day store operations and strict adherence to SOPs, visual merchandising guidelines, and brand standards.
• Lead, mentor, and develop Store Managers and sales teams to achieve business and service objectives.
• Monitor and improve key retail KPIs, including Sales, Conversion, Average Transaction Value (ATV), Units per Transaction (UPT), Average Selling Price (ASP), and Productivity.
• Conduct regular store visits to ensure operational excellence, compliance, and superior customer service.
• Manage inventory, stock movement, shrinkage control, and audit requirements.
• Handle customer escalations effectively and ensure an exceptional shopping experience.
• Collaborate with Operations, Visual Merchandising, Marketing, and HR teams to execute business initiatives and drive performance.
• Recruit, train, and develop high-performing teams while fostering a culture of accountability and continuous improvement.
• Identify opportunities to enhance store performance and maximize profitability across all assigned locations.

Candidate Profile

• Graduate/Postgraduate in any discipline.
• 8–12 years of experience in Fashion, Apparel, Ethnic Wear, or Lifestyle Retail.
• Proven experience in managing multiple stores or flagship stores with strong operational exposure.
• Sound understanding of retail operations, business KPIs, inventory management, and customer service standards.
• Strong leadership, communication, and people management skills.
• Demonstrated ability to drive performance through effective team management.
• Willingness to travel across assigned stores as required.

Preferred Industry Background

Candidates from reputed Fashion, Apparel, Ethnic Wear, and Premium Retail brands will be preferred.