Senior Software Backend Engineer

Job Type

Full-time

Description

Why Birdeye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

About the Role:

We are looking for a skilled and passionate Backend Engineer who thrives on solving complex challenges and building platforms that scale to millions of users. This is an opportunity to work on cutting-edge backend systems, contribute to high-impact products, and explore AI-powered innovations.

You’ll collaborate with a talented team to design, build, and scale fault-tolerant systems while ensuring performance, quality, and maintainability. If you enjoy tackling complexity, writing clean and efficient code, and experimenting with modern technologies (including AI agents), we’d love to talk to you.

What You’ll Do:

• Design & Develop: Architect and implement scalable, high-performance, and fault-tolerant backend systems.
• AI Agent Exposure (Good to Have): Work on building and integrating AI-driven agents at scale.
• Innovate: Leverage cutting-edge technologies and evaluate emerging tools for future adoption.
• Code Quality: Write clean, testable, and performant code with strong focus on design principles and best practices.
• Debug & Optimize: Effectively debug issues, resolve bottlenecks, and optimize performance in time-critical environments.
• Collaboration: Work in an agile environment, closely collaborating with cross-functional teams and managing dependencies.
• Continuous Learning: Explore new architectures, frameworks, and approaches to deliver innovative solutions.
  
  
  

Requirements

What We’re Looking For:

• Education: B.Tech/M.Tech/MCA in Computer Science or related field.
• Experience: 4–6 years, with at least 3 years of hands-on Java coding experience.
  
  
  

Technical Skills:

• Strong grasp of data structures, algorithms, OOP, and service-oriented architecture.
• Proficiency in Spring Boot, JPA, Hibernate, MySQL.
• Solid experience with RESTful API design and client-server architecture.
• Exposure to CI/CD pipelines, release management, and automated testing (JUnit).
  
  
  

Mindset:

• Passion for writing clean, maintainable code using best practices and design patterns.
• Strong debugging, problem-solving, and analytical skills.
  
  
  

Bonus Points:

• Exposure to AI agents or conversational AI systems.
• Experience with cloud-native environments (AWS/GCP).
• Familiarity with message queues, distributed caching, or streaming platforms (Kafka, Redis).
• Contributions to open-source projects or active participation in developer communities.
  
  
  

Why You’ll Join Us

Birdeye is where industry leadership meets next-generation innovation. Our platform is trusted by thousands of businesses of every size and industry, giving them the tools to win every customer interaction. With AI woven into everything we build — and into how we operate as a team — we’re not just keeping up with the future, we’re defining it.

Here, you’ll join a culture that moves fast, thinks big, and celebrates wins together. Whether your passion is building, selling, supporting, or scaling, you’ll be surrounded by top talent who know what it takes to thrive in a competitive market. If you want to see your ideas create impact at scale and accelerate your career with a company on the rise, Birdeye is the place to do it.