Senior ServiceNow Developer – Agentic AI / Now Assist (US Shift)

Location: Bengaluru (Preferred) | Pune | Noida

Experience: 5-8 years

CTC: 14-17 LPA

Shift: EST (US Shift)

Work Mode: Full-time | On-site

Openings: 4 (2 resources at 5-6 years | 2 resources at 5-8 years)

Joining: Immediate Joiners Preferred

Role Overview

We are looking for Senior ServiceNow Developers with deep hands-on experience implementing agentic AI workflows on the ServiceNow platform. The ideal candidate can independently assess complex business problems and provide concrete, implementable AI-driven solutions using ServiceNow's Now Assist and agentic AI capabilities. This is a lead-level role requiring strong technical depth, cross-functional coordination, and the ability to design and deliver end-to-end agentic workflows independently.

Responsibilities

Design and implement end-to-end agentic AI workflows on the ServiceNow platform. Work with AI Control Tower to manage, monitor, and govern AI capabilities across the platform. Develop and configure MCP servers including out-of-the-box and custom skill development. Build and enhance Virtual Agents and conversational AI capabilities for intelligent automation. Implement Predictive Intelligence, real-time insights, and process mining solutions. Design ticket-triggered workflows with intent recognition and categorization logic. Integrate ServiceNow with external platforms including GitLab API and Okta for group creation automation. Implement Google DL group detection within agentic workflow pipelines. Independently assess business problems and provide concrete AI implementation approaches. Collaborate with cross-functional teams including architects, business analysts, and stakeholders to deliver solutions. Ensure adherence to ServiceNow best practices, governance standards, and platform guidelines.

Qualifications

Minimum 5 years of total ServiceNow development experience with a strong focus on AI and agentic workflow implementation. Mandatory hands-on experience with Now Assist. Proven experience with AI Control Tower, MCP servers, and custom skill development. Strong expertise in Virtual Agents, conversational AI, and Predictive Intelligence on ServiceNow. Experience designing and implementing ticket-triggered agentic workflows with intent recognition and categorization. Hands-on experience with GitLab API integrations and Okta group automation within ServiceNow workflows. Familiarity with Google DL group detection in agentic pipelines. Prior lead-level experience with the ability to independently drive implementation from problem assessment to delivery.

Preferred Qualifications

ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) preferred. Experience with process mining and real-time insights on the ServiceNow platform preferred. Prior experience working in US shift (EST) environments preferred.

Candidate Profile

Deep hands-on agentic AI implementer, not just a conceptual or advisory profile. Comfortable working independently with minimal supervision. Strong problem-solving instinct with the ability to translate ambiguous business requirements into concrete ServiceNow AI solutions. Comfortable working in US shift timings (EST). Lead experience mandatory — must have guided junior developers or led a workstream independently.

Skills: now assist,servicenow ai developer,agentic ai,senior servicenow developer,ai control tower