Senior Security Specialist

Job Description

We are seeking a seasoned cybersecurity professional to be a part of our security operations and product management function. This role involves managing a team of security engineers and analysts who handle a wide range of security technologies including AV, EDR, XDR, PIM, PAM, DLP, DAM, WAF, and more. You will be responsible for end-to-end security delivery ? including incident handling, product lifecycle management, automation initiatives, customer engagement, compliance adherence, and continuous innovation. 4+ Years (minimum) in Cybersecurity Operations, Security Product Management. ROLES AND RESPONSIBILITIES Delivery, implementation and operations of multiple security products like AV, EDR, XDR, DLP, DAM, PAM, PIM, WAF, etc. Define and monitor the KPI?s & KRA?s for the team. Prepare the shift-rosters and update the portals on weekly basis. Onboarding and managing ongoing operations of new clients for different security products. Maintaining the delivery timelines as per the respective contracts. Handling escalations and ensuring the incidents, observations, complaints are resolved in the given SLA timelines. Regularly monitor and report the overall operations of the team. Hiring & training of new resources in the team. Evaluating new products and onboarding them. Supporting Sales & Presales team in identifying the right products meeting the compliance requirements. Maintaining the inventory of all the license used in the MSS team. Coordinating with Purchase team to renew the license of different products. Key Responsibilities 1. Security Operations & Delivery Day-to-day management of security tools: AV, EDR, XDR, DLP, DAM, PAM, PIM, WAF, etc. Oversee incident detection, analysis, response, and closure within agreed SLAs. Conduct regular health checks, patching, upgrades, and fine-tuning of security tools. Ensure 24x7 service delivery through well-defined processes, runbooks, and escalations. Track KPIs such as MTTD (Mean Time to Detect), MTTR (Mean Time to Respond), SLA adherence, false-positive rates, etc. 2. Client Engagement & Governance Act as point-of-contact for critical customer escalations and issue resolution. Participate in customer review meetings, QBRs (Quarterly Business Reviews), and audits. Prepare MIS reports, compliance dashboards, and security posture updates. Present security metrics and improvements to stakeholders and leadership. 3. Product & Process Innovation Evaluate new security solutions, technologies, and automation opportunities. Work with OEMs/vendors to assess product roadmaps, support models, and training requirements. Standardize security operations processes, playbooks, and SOPs across all clients. Collaborate with internal teams to integrate tools with SIEM/SOAR for unified monitoring. 5. Compliance & Risk Management Ensure security operations align with industry standards (ISO 27001, SOC2, GDPR, DPDP Act). Define and enforce secure data handling, retention, and deletion processes. Participate in audits, risk assessments, and regulatory reporting as required. Required Skills & Qualifications: Must-Have Bachelor?s degree in Computer Science / IT / Cybersecurity (Master?s preferred). 4+ years of hands-on experience in Security Operations / SOC / Security Product Management. Strong expertise in: Endpoint & Network Security (AV, EDR/XDR, NDR, IPS/IDS) Identity & Privileged Access Management (PAM/PIM) Data Security (DLP, DAM, WAF) Cloud Security tools and controls Experience with SIEM/SOAR platforms for correlation and response automation. Excellent incident management, problem-solving, and root cause analysis skills. Strong communication and client-facing presentation skills. Good-to-Have Relevant certifications: CISSP, CISM, CISA, CEH, CCSP, or OEM-specific certifications (e.g., Trendmicro, Symantec, Trellix, Arcon, GTB, CrowdStrike, CyberArk, etc?.). Experience with scripting/automation (Python, PowerShell) for security orchestration. Exposure to threat intelligence, vulnerability management, and compliance frameworks. Qualification & Certification Bachelor?s degree in Computer Science / IT / Cybersecurity (Master?s preferred).