Senior Project Manager

About Us:

DoubleTick is a mobile-first conversational CRM built on the official WhatsApp Business API, designed to unlock WhatsApp-led sales, marketing, and customer engagement at scale.It enables businesses to manage conversations through a centralized team inbox, automate workflows with chatbots and bot studio, and drive growth via bulk broadcasting and analytics. With features like WhatsApp Calling, commerce & cataloging, and role-based access, DoubleTick helps teams streamline operations and improve conversion efficiency.

Backed by Info Edge Ventures and BeeNext, the platform serves 10,000+ businesses across India and UAE in 100+ industries. Leading brands such as MakeMyTrip, Royal Enfield, CoinDCX, Tarun Tahiliani, Times Media, GRT Jewellers, Malabar Gold and Diamonds, Jaro Education, Sabyasachi, and DarGlobal trust DoubleTick to power their customer conversations.

• Lead multiple end-to-end project executions involving AI, SaaS, and platform engineering initiatives.
• Manage project planning, timelines, sprint execution, dependencies, and risk mitigation
• Coordinate with Product, Engineering, QA, DevOps, and Customer Success teams for successful delivery
• Drive Agile project management processes, including sprint planning, stand-ups, retrospectives, grooming, and release cadences
• Manage delivery of AI-powered workflows, automation systems, and enterprise SaaS implementations
• Work closely with engineering teams on backend architecture, APIs, integrations, and microservices-based deployments
• Oversee SaaS integrations with CRMs like SFDC, MS Dynamics365, SAP, Zoho, CDPs, Data Lakes, etc., third-party platforms, custom APIs, webhooks, and enterprise systems
• Ensure project documentation, reporting, stakeholder communication, and operational transparency.
• Track KPIs, project health, delivery milestones, and engineering velocity.
• Identify bottlenecks, technical risks, and execution gaps proactively.
• Collaborate with leadership on roadmap planning, execution strategy, and process improvements
• Facilitate communication between technical and non-technical stakeholders

• 3–8 years of experience in Project Management / Technical Program Management / Delivery Management
• Strong experience working in SaaS or product-based companies
• Hands-on experience managing AI/GenAI/LLM-based projects or modern automation platforms
• Understanding of AI technologies such as OpenAI, GPT, LLMs, AI Agents, LangChain, RAG, or Conversational AI ecosystems
• Experience managing backend engineering projects involving microservices and distributed systems
• Strong understanding of APIs, SaaS integrations, webhooks, and platform integrations
• Hands-on experience with Agile methodologies, Scrum frameworks, sprint cadences, and delivery management
• Experience leading Agile ceremonies, including sprint planning, retrospectives, stand-ups, and backlog grooming
• Excellent stakeholder management, communication, and coordination skills
• Familiarity with project management tools such as Jira, ClickUp, Asana, Trello, or Monday.com
• Strong analytical, problem-solving, and execution capabilities

• Certified Scrum Master (CSM) / Certified Scrum Professional (CSP)
• SAFe Agile certification is a plus
• Six Sigma / Lean Six Sigma certification preferred
• Exposure to DevOps workflows, CI/CD pipelines, Kubernetes, Docker, AWS, Azure, or GCP
• Experience working with high-growth startups or fast-paced product companies
• Technical understanding of cloud-native SaaS architectures preferred

• Strong ownership mindset and execution-driven approach
• Ability to manage multiple parallel technical projects
• Strong collaboration with CS, support, engineering and product teams
• Passion for AI, automation, and emerging technologies
• Excellent organisational and stakeholder management skills
• Ability to thrive in fast-moving startup environments.

• Flat hierarchy & Open culture internally, work closely with the CEO & Co-Founders, CTO. 
• Exposure to CXOs of Top Global Organisations, CTOs, and CISOs working on futuristic products.
• Accelerated Career Growth – DoubleTick provides a launchpad to talented individuals to fast-track their way into leadership roles with a clear growth path.
• Challenging Work Environment – Collaborate with large enterprises and solve complex business problems.
• Supportive Culture – Work with a friendly, approachable team and management that values people.
• Founder-Led Exposure – Get a front-row seat to a slingshot startup journey and work closely with the founding team.
• Work on cutting-edge SaaS and AI-driven customer engagement solutions.