Senior Project Coordinator- Customer Success

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

Job Description

Role Summary

We are seeking a Senior Project Coordinator with 3–6 years of experience to support post-implementation ERP customer success programs. This role is designed for an experienced professional who can manage more complex coordination efforts, provide client-facing leadership, and mentor junior coordinators.

You will collaborate with account managers and technical teams to ensure client needs are proactively managed, customer success plans are executed, and escalations are resolved.

Key Responsibilities

• Manage post-implementation coordination activities across multiple ERP clients.
• Track and oversee customer success metrics, adoption progress, and issue resolution.
• Lead client meetings, prepare agendas, and document follow-up actions.
• Prepare and deliver detailed customer success reports to clients and stakeholders.
• Serve as the primary coordinator for escalations and ensure resolution in partnership with technical teams.
• Maintain and continuously improve customer success documentation, templates, and processes.
• Mentor junior coordinators and provide guidance on tools and best practices.
• Identify opportunities for improving customer retention and client satisfaction.
  
  

Qualifications

• Bachelor’s degree in Business, Information Systems, Project Management, or related field.
• 3–6 years of experience in customer success, project coordination, or client services.
• Demonstrated experience working with ERP solutions (Dynamics 365, Oracle, SAP, NetSuite, or similar).
• Strong organizational and time-management skills.
• Proficiency with success tracking and project management tools (e.g., Smartsheet, CRM platforms, Jira).
• Excellent written, verbal, and presentation skills.
• Proven ability to lead client-facing activities and manage escalations.
  
  

Preferred Qualifications

• Customer Success Manager certification or equivalent.
• Experience in a consulting or professional services firm.
• Familiarity with ERP customer success frameworks and methodologies.
  
  

We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

Our Benefits:

At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!

How You Can Grow:

We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:

Crowe Capability Center – India, operating under the legal entity C3 India Delivery Centre LLP (formerly known as Crowe Horwath IT Services LLP) is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world.

Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.

We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role’s responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.