Senior Product Manager - Voice AI Platform (7- 10 years)

Job Description

Our client is a fast-growing, tech-enabled outsourcing platform that blends AI with human expertise to transform customer experience. They provide end-to-end solutions such as tele calling, sales, and customer support, helping consumer brands across industries improve efficiency, reduce costs, and scale growth. They are looking for a Product Manager who is equal parts strategist, builder, and visionary?someone who wants to shape the future of AI in customer experience. In this role, you?ll lead the development of our clients Voice AI platform and the go-to-market for their agentic voice AI This is a high-ownership, zero-to-one opportunity to define product strategy, scale infrastructure, and empower developers and businesses to build with AI capabilities. Location: Sec 3, Noida Experience: 7-10 years Qualification: Bachelor's in Engineering Responsibilities: 1. Product Strategy & Vision Define and lead the roadmap for our Voice AI platform, aligning product initiatives with the company vision. Work with leadership to translate abstract ideas into product strategy and modular platform offerings. Stay ahead of trends in LLMs, agentic workflows, voice AI, and platform ecosystems. 2. Product Development & Execution Collaborate with engineering, design, and data science to ship high-quality, high-leverage products. Translate user needs into APIs, SDKs, and platform components that external teams can build on. Lead the product lifecycle end-to-end?from problem discovery to post-launch iteration. 3. Go-to-Market & Ecosystem Building Design a thoughtful GTM strategy with business teams: pricing, positioning, self-serve onboarding, and documentation. Work closely with sales, marketing, and success to drive adoption across enterprises and SMEs. Gather feedback from early adopters, devs, and internal users to iterate fast. 4. Stakeholder Management Serve as the product bridge across internal teams (infra, sales, CX ops). Evangelise platform thinking across the company?driving clarity on where we build vs expose. Requirements: 7-10 years of experience in product management, preferably in AI, SaaS, or PaaS. Ex-Engineers or Technical/ Data Background (but now product-focused). Understand AI-native or workflow orchestration products. Have worked on extensible platforms or developer products. Can marry infra thinking with product-led GTM and build for both enterprise and SME/long-tail devs. Clear, compelling communication?can explain complex concepts to both engineers and execs. Preferred: Hands-on experience building or launching PaaS or workflow automation tools. Founder or early-stage startup experience?bias for action and clarity under chaos. Exposure to LLM tooling, voice AI, or agentic workflows.