Senior Process Automation Engineer (Business Processing)

Job Description

Founded in 2016, Katalon is the category leader in AI-augmented software testing, empowering hybrid testers?those blending manual, automation, and AI skills?to deliver exceptional digital experiences. Katalon enables software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently. Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams across 80+ countries , many of which are in the Fortune Global 500 . Katalon has been named a G2 Leader in software testing for 11 consecutive quarters and a Great Place to Work for three consecutive years. We are looking for a Senior Process Automation Engineer in Vietnam. Your daily tasks: Design, build, and maintain scalable automation workflows across onboarding, adoption, value realization, and renewal Analyze business processes and model them using BPMN or equivalent frameworks Implement and manage automations using low-code/no-code tools (e.g., n8n, Zapier, Make) and custom scripts Integrate systems and data sources, including CRMs, product analytics, forms, and webhooks Configure lifecycle triggers and signals such as expansion readiness or CSQLs Collaborate cross-functionally with CS Ops, RevOps, Product, and Marketing to ensure end-to-end automation alignment Pilot AI-assisted automations to reduce manual reporting and improve content delivery Document automation logic, workflows, and standard operating procedures Ensure automations are secure, error-resistant, and maintainable Deliver measurable impact by reducing manual hours by 20-30% within the first year Requirements Must-Haves: 5+ years in CS Ops, RevOps, Marketing Ops, or process automation roles Hands-on experience with low-code/no-code platforms (e.g., n8n, Zapier, Make, Google Apps Script) Proficient in JavaScript or Python Strong understanding of business process modeling and lifecycle automation Experience working with APIs, webhooks, and third-party integrations Data fluency, including CRM objects, product usage metrics, and structured data Detail-oriented with a focus on scalable and maintainable system design Strong collaboration and communication skills across cross-functional teams Nice-to-Haves: Proficiency in BPMN or similar process modeling standards Experience in SaaS environments with a focus on customer lifecycle automation Familiarity with AI/LLM tools like OpenAI for automation-enhanced content generation Benefits At Katalon , we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don't just take our word for it. Take a better look below! Total Remuneration: Satisfying your financial goals through competitive compensation and periodic performance bonuses Well-being & Work-life Balance: Staying healthy through comprehensive health plans, flexible work arrangements, and generous paid leaves Statutory Compliance: Labor compliance with local regulations that ensure employee security Work Facilities & Accommodation: Top-notch equipment, supportive allowances, and A-class facilities Diversity, Equity, Engagement, & Inclusion: Becoming part of a global team that celebrates differences, equal opportunity, and meaningful employee recognition Growth & Rewards: Thriving professionally through employee enablement, a culture of trust, and rewarding performance Katalon is proud to be an equal-opportunity employer . We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.