Senior Operations Role - (E Commerce Domain)

Job Description

We are seeking an experienced and result-oriented Senior Operations Manager to oversee and optimize our e-commerce business operations . The ideal candidate will have strong expertise in managing end-to-end e-commerce processes including seller/merchant acquisition, account management, business development, and operations excellence . This role demands a strategic thinker with hands-on execution skills who can drive scalable growth across B2B and B2C e-commerce ecosystems. Job Responsibilities Business & Operations Management Manage day-to-day e-commerce operations across multiple categories and clients including marketplaces, payment wallets, delivery aggregators, online transport networks, and digital platforms. Drive merchant and seller acquisition strategies and ensure strong seller/customer account management. Monitor seller performance, product/category assortment, and marketplace efficiency to ensure consistent business growth. Ensure smooth coordination across cross-functional teams . Business Development & Growth Identify and execute new business development opportunities to expand e-commerce verticals. P&L Ownership & Strategy Manage P&L responsibilities ensuring accurate revenue recognition, cost control, and margin achievement. Develop and implement business strategies, KPIs, and performance metrics to achieve growth targets. Team Leadership Lead and mentor multi-level teams Foster a collaborative, high-performance culture that delivers consistent results. Qualifications & Skills 10?15 years of experience in e-commerce operations, business development, or sales management, with proven success in driving growth and managing P&L. Strong understanding of B2B and B2C e-commerce ecosystems including marketplaces, payment solution and delivery networks. Demonstrated experience in merchant/seller acquisition, account management, and customer lifecycle management. MBA or equivalent preferred. Why Join Us? ? Opportunity to lead operations in a fast-growing e-commerce business vertical. ? Ownership of P&L with high visibility to senior leadership. ? Be part of a dynamic team driving innovation and growth in digital commerce.