Senior Network Engineer

Job Description

Senior Engineer ? Network Operations Job Title: Senior Engineer ? Network Operations Department: Engineering and Operations Location: Mumbai Reporting: Manager Operations Job Type: Full Time Shift: Rotational Shift PRE-REQUISITES Hands-on troubleshooting experience in Enterprise LAN/WAN environment Strong technical subject matter expertise on the following: Cisco GSR routers and switches like Catalyst 3560/3750/4948 Juniper MX series routers and switches SDWAN ? Silver Peak (Aruba/HP), Cisco Viptela, Fortinet Transmission technologies like Alcatel 7750SR-c12, Alcatel 7470, ADVA Technical expertise with routing protocols (RIP, EIGRP, OSPF, BGP) and switching (VLAN, Trunking, Dot1x, various flavors of STP) protocols Knowledge of MPLS, QoS and VoIP Knowledge on SDWAN technologies using Silver Peak (Aruba/HP), Viptela and Fortinet Knowledge of security technologies Knowledge on scripting languages like Python Excellent communications skills and must have worked with Global customers and global carriers RESPONSIBILITIES Engineers who have a passion and understanding for providing outstanding customer service. This person will be a part of a team of experts who are responsible for handling and providing network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 24x7 support, as well as provides training to junior engineers. Remote management and monitor Network Operations Support NOC 24x7 for large global clients that have a distributed LAN/WAN setup Provide Level 2 and Level 3 support for Incident Management/Ticket Resolution Create MOP/SOP and plan Change Management process Perform Performance Tuning of network devices and create SOPs Work with Telecommunication Service Providers to resolve escalated circuit problems Plan and perform upgrade of firmware Work with hardware/software vendors to resolve problems Train and mentor juniors Act as an SME SPOC for certain network products Provide technical inputs for weekly/monthly customer service review reports Any additional task given to the incumbent from time-to-time based on business needs TRAINING AND CERTIFICATION CCNA, CCNP, JCNIA, JNCIS, JNCIP EXPERIENCE Minimum 5 years of progressive, relevant experience and proven capability to work in a complex network environment EDUCATION Bachelor in Engineering - Computers/Electronics/Communication or related field Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience OTHER SKILLS Good communication skills - written as well as verbal Passion to work on core technology platform ITIL process awareness